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Guest Host / Duty Manager

Employer
Hand Picked Hotels
Location
SO42 7QB
Salary
10.1 - 10.1 Per Hour
Closing date
19 Sep 2021

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Job Details

Guest Host / Duty Manager

Is making guests happy your main motivation? Do you have experience working within a 4 or 5 Star Hotel?

As the Guest Host at Rhinefield House Hotel you will ensure our guests have a warm welcome and a positive and memorable experience during their stay. You will be trained to undertake Duty Manager shifts within the Hotel. 

You will work closely with the reception team supporting with answering phone calls and check in and outs as required, guiding guests to their bedrooms, carrying their luggage and explaining the services available to them, making recommendations and co-ordinating restaurant and spa bookings.   

Your character, personality and charm will make every guest instantly feel welcome and you will be a natural at handling challenges ensuring a positive resolution is always achieved.

About you:

  • You will have recent experience working in Hotels within a Guest focused role or perhaps you have just completed a Management Training programme and are looking for the next step in your hospitality career.
  • You will be a natural host with a professional, warm and welcoming manner, who can confidently interact with every guest from every age group – whether they are 5 or 95!
  • You will be sales focused and confidently able to make restaurant and spa recommendations
  • Experience in a reception or concierge role would be of benefit and your knowledge of the local area will ensure that right from the start you can help to help guide our guests looking for advice and recommendations during they stay

What’s in it for you:

  • A competitive rate plus a share of the Hotels service charge to boost your earnings (approx £100 - £200 per pay period)
  • Live in accommodation charged at just £58.52 per week
  • Delicious meals on duty provided
  • 28 days holiday rising to 33 days with service – we think it’s fair to value loyalty.
  • £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS discounted food, drink and spa treatments. Yes, it’s as good as it sounds!
  • Annual loyalty awards (like afternoon teas and overnight stays)
  • Free car parking on site
  • Online retail discount platform and a health and well-being platform

About us:

Rhinefield House Hotel is a 4 AA Red Star Hotel with 50 bedrooms. The hotel has a 2AA Fine dining restaurant, conservatory brasserie restaurant, bar and lounge, a variety of function and events spaces, outdoor swimming pool & a Spa. 

Hand Picked Hotels is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK

Company

Hand Picked Hotels is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

Our vision is to deliver a welcoming country house experience where guests feel special and colleagues feel like family.

Being part of a family is at the heart of Hand Picked Hotels. We create a happy environment through the way we support each other and work together. You make it Hand Picked!

Each hotel is individual in its style and so is each person who works for Hand Picked. You are encouraged to bring the best of your personality to work and to let this shine through in the way you operate as a team and in the service you give to our guests.

Hand Picked Hotels are an Equal Opportunities employer and a Disability Confident Committed employer – we welcome applications from all people within all communities.

Company info
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Hand Picked Hotels

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