Regional Operations Manager - HaddingtonAbout us
Are you an experience Regional / Multi-Site Manager ready for a fresh challenge within an exciting leisure business?
Buzz Bingo is Britain's Biggest Bingo Club and the UK's largest operator of bingo halls and an award-winning website. We've got a massive community of members that's growing by the day. Our big Buzz Bingo players love big fun, big laughs, and big prizes.
We have an exciting opportunity for a Regional Operations Manager to join us in our Northern region covering Scotland, Cumbria and Lancashire where you will support our clubs to help them deliver a fantastic customer experience within Bingo's Safest and Buzziest Community whilst driving our KPIs, managing project budgets and developing your own skills to become a future Regional Director.
You will support our business by working closely with a number of different stakeholders within the company, including Regional Directors, HR Business Partners, Business Intelligence, Central teams and the Chief Retail Officer.
This is a field-based role and we are looking for someone who lives in the region although a relocation package will be considered.Your role and you
You'll be responsible for key cost lines and in conjunction with the regional director have P&L responsibility for about 15 clubs. You'll conduct regular club visits to review standards and coach the club management team and deliver exceptional business and commercial performance across the Region by ensuring your clubs deliver on the customer experience, whilst achieving their financial targets.
Leading and managing projects at a local and central level you'll work closely with the regional director and be a key contributor to the regional strategy plan.
An ability to inspire and motivate General Managers and their teams to 'own' their performance, stretching them to deliver above business objectives and financial targets is essential and you'll have a proven track record in identifying, nurturing and developing talent; proactively challenging individual performance through coaching and structured development plans
You'll have responsibility along with the Regional Director for owning and implementing a regional 'people plan' that focuses on engaging, developing and optimising the output of all regional resources with specialist input from the HR Business Partner.
Ensuring compliance with all Licensing and Health & Safety requirements including the completion of Due Diligence audits is an essential part of the role.Skills, Knowledge and Behaviour
You have extensive experience leading teams & managing multi-site operations within the retail / leisure sector. Ideally you will have worked within Bingo or a high profit gaming sector, but we will also consider individuals possessing similar experience within other customer-facing retail related industries.
You will be a skilled people manager accustomed to leading a large group of people.
Your knowledge and understanding of budget management is superb.
You're skilled in succession planning and performance management.
You will be highly commercial, and results driven with a proven track record of continuous business growth & development.
You're a key influencer & a proven leader. You will not settle for second best and will always be looking to drive improvements in the customer experience through your leadership approach.
You are a hands-on, customer centric operator with an ambition to have a real impact & presence within our business.
You're an excellent communicator with influencing and persuasion skills.
Ability to work well under pressure; you will be able to adapt to different situations and implement changes quickly Additional Information
It's an exciting time to join us here at Buzz Bingo so if you are an experienced Regional / Mulit-site Manager ready for a fresh challenge within a dynamic business then APPLY TODAY...we'd love to hear from you!