Housekeeping Supervisor, The County Euston

This his role is based in housekeeping as well as front office departments, as Guest Service Supervisor your responsibilities include: ensuring guest rooms and public areas are presented to a high standard, whilst also having the experience to liaise with reception and support with any problems that may arise.

This is a full time role with an hourly wage of £10.00 per hour.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days
• Automatic enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

Centrally located and nestled between Euston Station, Kings Cross and St Pancras International Station; this budget hotel is popular with both young travellers and larger groups.

Your role in our family:

Key responsibilities to your role: 

• To ensure all rooms are turned around in an efficient manner
• All rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
• Maintaining linen stock as well as ordering cleaning chemicals and equipment
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on guest service.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• Knowledge of PMS systems will be advantage however full training will be provided.

What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.