Client Services Manager – St James, London

  Client Services Manager – St James, London

• Start Date: mid/end of September
• Salary: starting at £24,000 + commissions

We are looking for a Client Services Manager to join our multidisciplinary team at our St James’s studio.

Ten Health and Fitness are one of the key operators within the Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 10 London sites and online. We’re 6-time winners of the Tatler Gym Awards, with a 92% NPS rating.

About the role:

The Client Services Manager is Ten’s brand ambassador who drives the culture and the company values in the studio. Through their interpersonal and leadership skills, the successful candidate will deliver premium customer service experiences, as well as motivate and develop their team to do the same.

The ideal candidate has also previous experience working with healthcare professionals as a Front of House or Clinical Manager. 

This person is pro-active and uses their initiative to drive the business forward in terms of coming up with new strategies of engaging and retaining existing clients and building relationships with corporate businesses.

What you’ll do:

• Management of the Front of House team
• Rota management for Front of House staff
• Cash handling and banking
• Health and Safety
• Responsible for studio standards and reporting on maintenance
• Building on corporate sales for your studio
• Community - outreach, network and organise events
• Delivering on KPI´s like retail sales, block sales and brand standards.

What you bring:

• 2 years’ experience in managing a team
• 2 years’ experience in corporate sales
• Experience in networking and organising events
• Love interaction with clients and building relationships 
• Engage team to follow/reach business goals
• Demonstrate strong communication and excellent customer service skills
• Interest in Wellness, Pilates and our #MoveBetter philosophy

What could Ten Health & Fitness offer you?

• Clear progression journey to become Studio Manager
• Free Pilates classes and discounted Physio & Massage sessions
• Salary: starting at £24,000 + commissions