Front Office Associate - Fixed Term - Meriden Posting Date
Jun 21, 2021Job Number
Rooms & Guest Services OperationsLocation
Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Meriden, WARWICKSHIRE, United Kingdom Brand
Marriott Hotels ResortsSchedule
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels
, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott
is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Description for Internal Candidates
The Forest of Arden Marriott Hotel offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.
An exciting opportunity is available to start your Marriott journey in our Front Office team at this four star hotel where you can receive long term development and career opportunities.
The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40, just four miles from Birmingham NEC, Airport and International Train Station.
Facilities of the Forest of Arden include our AA rosette-awarded restaurant, Cast Iron Bar and Grill, two golf courses including our championship Arden course, a driving range and the Golf academy. There is our relaxing Spa with 8 treatment rooms, outdoor tennis courts and a fully equipped fitness centre.
Your role as a Front Office Associate you will be expected to supply the highest possible level of customer care and service whether in the public eye or in the Heart of the House, liaise with housekeeping for the daily allocation of rooms. You will be an informative member of the team educating guests on knowledge of hotel rates and special rates and the hotels facilities a grounds. You will learn how to understand the correct reservation procedures and to take any reservations in the absence of the reservation's agent. You will be operating the telephone and using the Fidelio and Micros systems. As a Front Office Associate you will be responsible for all payment transactions on the shift and to report any discrepancies. All Marriott policies on cash, key and all Controls are adhered to and followed consistently.
Clean and maintain all areas through the Lobby and Reception areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Support with general enquires regarding the hotel grounds and facilities as well as any reception specific queries.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Same Posting Description for Internal and External Candidates