Front Office Associate - Manchester

Posting Date Jul 16, 2021
Job Number 21029031
Job Category Administrative
Location Worsley Park Marriott Hotel & Country Club, Worsley Park, Manchester, Greater Manchester, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

This position is based at Worsley Park Marriott Hotel & Country Club, Greater Manchester

Job Summary

The role of the Front Office Associate is to provide the highest possible standard of check in and out experience to our guests and to serve as an efficient point of contact during their stay.  This involves welcoming and acknowledging all guests according to company standards.  To answer inquiries from guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Specific duties include but not limited to;

• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Listen and respond appropriately to the concerns of other employees.
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

This position requires previous hotel front office experience and the ability to adopt flexible working patterns.  This includes working evenings, weekends and public holidays.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.