Snr Golf & Country Club Supervisor - Kent

Employer
Marriott Hotels - Golf & Country Clubs
Location
Maidstone, Kent
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
16 Aug 2021

View more

Sector
Hotel jobs, Housekeeping & Maintenance, Maintenance Person, Commercial Leisure, Attractions & Entertainment jobs, Entertainment
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Job Details

Snr Golf & Country Club Supervisor - Kent

Posting Date Jul 16, 2021
Job Number 21076981
Job Category Golf, Fitness, & Entertainment
Location Tudor Park Marriott Hotel & Country Club, Ashford Road Bearsted, Maidstone, KENT, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Coordinate the Golf & leisure clubs daily operational tasks to include but not limited to programming, scheduling, inventory control, orderings supplies, training for front of house associates and delegation of duties, while ensuring that all guests needs are met.

 

  • Spot check all associates periodically to ensure that they are performing the services to standards.
  • Perform bi-weekly inventories and ensure that all par levels are adhered to, report any over usage of product
  • Submit new orders monthly.
  • Ensure that all areas of the leisure/H&B are maintained to the standards and ensure that all equipment is in working order - report any issues.
  • Be available and knowledgeable about the complete facilities and services to answer any and all questions about membership/PT/H&B.
  • Assist with sales and marketing for all areas.
  • Process payroll, reviews and disciplinary actions for all associates when necessary.
  • Ensure compliance with phone etiquette and appointment procedures.
  • Receive, store and distribute all retail and operational supplies.
  • Ensure that all retail inventory, merchandising and pricing.
  • Cover front desk shifts/membership when necessary.
  • Assist in arranging and coordinating special events and employee training.
  • Help to develop and improve work systems and promote good work habits at all times. To ensure the smooth running of The Club day to day in liaison with the Club Manager and in their absence assume responsibility for the club.
  • Identify and pursue any maintenance issues minimizing equipment down time. Ensure preventative maintenance plans are in place
  • Assist with all Health and Safety activity to ensure that your club adheres to relevant policies and legislation.  Ensure that we provide a safe environment for club members and all team.  Ensure the club meets all health and safety audit requirements
  • Monitor, carry out and act upon job sheets, checklists and audits etc. Ensure the effective and efficient delivery of all the club operations. Oversee cleaners and ensure they maintain the facility to the standards expected (including contract cleaners and agency staff).
  • Supervise and maintain processes that lead to effective administration business controls and audit requirements - such as - rota's, stock checks, float spot checks and daily banking checks and daily standards folders.
  • To maintain SOP's within the operation to ensure consistent levels of service are maintained at all times.  Including compliance with all audit points
  • Provide communication point for all associates and ensure 2 way communication is occurring (between departments and with the hotel).  This includes the communication of Marriott/Daily standards and short takes.
  • Ensure all retail stock levels are adequately maintained.
  • To support the Leisure Club Manager in recruitment in the recruitment processes & ensure all new associates are inducted (Certified New Hire Training).
  • To support the Personal Development of the Leisure team through coaching, training & development and organising of departmental meetings.
  • To induct new associates & motivate existing associates to create the optimum Leisure experience. To move the club forward generating associate "buy-in" for member events.
  • To identify opportunities to improve club sales & profitability through membership and secondary revenue.
  • To identify opportunities to consistently exceed expectations.
  • Interface frequently with receptionist to ensure first class service of guests.
  • Ensure that the Leisure club is compliant with all Health and Safety aspects.
  • Ensure that the Club is compliant at all times in all standards for auditing purposes.
  • Attend all appropriate meetings and distribute all information back to the team.

 

  • Spot check all associates periodically to ensure that they are performing the services to standards.
  • Perform bi-weekly inventories and ensure that all par levels are adhered to, report any over usage of product
  • Submit new orders monthly.
  • Ensure that all areas of the Golf/leisureare maintained to the standards and ensure that all equipment is in working order - report any issues.
  • Be available and knowledgeable about the complete facilities and services to answer any and all questions about membership
  • Assist with sales and marketing for all areas.
  • Process payroll, reviews and disciplinary actions for all associates when necessary.
  • Ensure compliance with phone etiquette and appointment procedures.
  • Receive, store and distribute all retail and operational supplies.
  • Ensure that all retail inventory, merchandising and pricing.
  • Cover front desk shifts/membership when necessary.
  • Assist in arranging and coordinating special events and employee training.
  • Help to develop and improve work systems and promote good work habits at all times. To ensure the smooth running of The Club day to day in liaison with the Club Manager and in their absence assume responsibility for the club.
  • Identify and pursue any maintenance issues minimizing equipment down time. Ensure preventative maintenance plans are in place
  • Assist with all Health and Safety activity to ensure that your club adheres to relevant policies and legislation.  Ensure that we provide a safe environment for club members and all team.  Ensure the club meets all health and safety audit requirements
  • Monitor, carry out and act upon job sheets, checklists and audits etc. Ensure the effective and efficient delivery of all the club operations. Oversee cleaners and ensure they maintain the facility to the standards expected (including contract cleaners and agency staff).
  • Supervise and maintain processes that lead to effective administration business controls and audit requirements - such as - rota's, stock checks, float spot checks and daily banking checks and daily standards folders.
  • To maintain SOP's within the operation to ensure consistent levels of service are maintained at all times.  Including compliance with all audit points
  • Provide communication point for all associates and ensure 2 way communication is occurring (between departments and with the hotel).  This includes the communication of Marriott/Daily standards and short takes.
  • Ensure all retail stock levels are adequately maintained.
  • To support the Director of Golf & Leisure in recruitment in the recruitment processes & ensure all new associates are inducted (Certified New Hire Training).
  • To support the Personal Development of the Leisure team through coaching, training & development and organising of departmental meetings.
  • To induct new associates & motivate existing associates to create the optimum Leisure experience. To move the club forward generating associate "buy-in" for member events.
  • To identify opportunities to improve club sales & profitability through membership and secondary revenue.
  • To identify opportunities to consistently exceed expectations.
  • Interface frequently with receptionist to ensure first class service of guests.
  • Attend all appropriate meetings and distribute all information back to the team.

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