Assistant General Manager

Marugame Udon Europe
London (Greater)
£28-32k + benefits
Closing date
15 Aug 2021

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Restaurant, Catering & Hospitality jobs, Assistant General Manager
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Job Details

Job role: Training Tencho (Trainee General Manager) Location: Various across London
Start date: Late Summer 2021
Pay rate: £28-32k

An introduction to Marugame Udon
You will be joining us in the early stages of our exciting growth journey! We have just launched in the UK backed by Toridoll, one of the world’s biggest restaurant organisations with over 1700 restaurants globally. Our first London restaurant opened in July 2021 in Liverpool Street.
Marugame Udon is all about serving amazing quality Udon noodles in a lively, energetic and casual environment and at exceptional value. We want to become the everyday choice for our customers and show them the excitement of this wonderful cuisine and experience.

What is the role about?
You are energetic and hands on, and will take charge of all aspects on the business, bringing Marugame Udon to life here in the UK working in a high volume, fast paced environment which will be both exciting and challenging with great responsibility.
You will need to create a lively and welcoming atmosphere for your customer where they can be served at speed with the perfect fresh bowl of Udon noodles and crispy fired tempura every time. Our drive for quality, service, warm hospitality and cleanliness will be relentless.

You will learn and develop a huge passion for the authentic, handmade, tasty Udon you serve. Building and leading your team (chimu) to be high energy, friendly, multi-skilled and efficient. Learning every day and continuously improving, you will drive a win- ning mentality. We will progress you through a fast track 6 month training program to prepare you for your own Marugame Kitchen.

Key responsibilities
• Relentless focus on customer satisfaction
• Meet speed of service targets
• Maintaining standards
• Managing labour, cost of sales and the P&L carefully
• Hiring and maintaining amazing team members, who you support and help them grow • Operating 5-star food safety standards
• Creating and maintaining a safe, professional and supportive environment

To bring Marugame Udon to life you must:
• Work well in a quick service environment with a focus on speed
• Provide warm and honest hospitality
• Have a passion for Pan Asian food
• Have a focus and great understanding of labour and food cost control, and be P&L familiar
• Be adaptable, able to work on all stations with speed and precision both in the kitchen and dining area
• Hire and retain a large energetic team of adaptable, multi skilled team members
• Motivate your chimu and keep the energy levels high, providing opportunities for development
• Maintain your training and own Marugame kitchen to a high standard. Keep the open kitchen and dining area looking spotless, compliant and hygienic
• Have attention for details
• Have a high understanding of food safety and health and safety
• Lead your chimu in providing excellent customer experiences
• Create and maintaining a safe, professional and supportive environment
• Be an inspiring leader
• Love your community
• Have the ability to identify, plan and execute training needs
• Have a “can do” attitude
• Have an open mentality that show respect and humility in how you get your results
• Be customer focused, sales driven, quality obsessed
• Be a leader who leads by example, earns respect from their team (Their Chimu) and does so with integrity
• Live the five Marugame Udon work philosophies

Essential Skills and qualities
• Bags of energy and can work in a fast environment
• An inspiring leader with the ability to work well in a team and with peers
• Commitment to the Marugame project of a significant UK roll out over the next 5 years. This may involve many openings, international travel, evenings, weekends, and all at a high pace in an evolving environment
• Ability to cope with the changing environment of a new business, being able to change focus and with a ‘can do’ attitude • Experience of a business that operates a significant delivery aspect
• Winning mentality that shows respect and humility in how you get your results
• Comfortable with and able to use the latest hospitality technology
• Kitchen orientated. Willing and able to work all kitchen and restaurant sections as a key part of the shift.
• Customer focused, sales driven, quality obsessed
• A leader who leads by example, earns respect from their chimu and does so with integrity

Additional Preferred skills
• Passion for Asian food (and Udon more so!)
• Strong P & L management and understanding
• Community orientated
• Ability to identify, plan and execute training needs

Benefits of joining us
• Tasty free udon when you work, discount when you are not working for you and your family • Guaranteed number of hours per week with various set contracts
• Pay increases for long serving chimu members
• Team Leader (Green Belt) and Tencho (General Manager) fast track training program
• Opportunity to grow your career with us as we expand Marugame across the UK and Europe.

How your performance will be measured
• To move through the “Marugame Mastery Belt System” of skills in under 6 months • Customer feedback
• Mystery shopper results
• Speed of service KPI’s
• Sales v budget
• Labour v budget
• Food hygiene rating
• Health, safety and welfare KPI’s
• Financial performance KPI’s
• Team retention levels

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