The Fish and chip shop Manager leads and oversees the management of all aspects of the operation within the main complex, Driving industry leading Customer experience, speed of service, and delivering a great Quality traditional Fish and Chip shop experience.

 Operate the Brand in line with Brand standards, food safety, and health & safety guidelines at all times.

• Responsible for dealing with customer queries and complaints in the appropriate manner to ensure the customer gains the very best experience.
• Role modelling effective leadership behaviours and our vision and values at all times
• Ensure high levels of presentation are maintained both front and back of house at all times.
• Monitor and review all feedback from available channels and take appropriate action as required.
• Ensure the effective team levels are maintained both front and back of house at all times and prepare rotas in accordance with rota and wage/turnover %.
• Promote the business through positive marketing strategies and ensure all POS is up to date and relevant.
• Deliver our performance targets against budget, managing stock, margin and cost control whilst ensuring exceptional customer service at all times.
• Attract and recruit team members and develop them to be the best team through coaching, training and support.
• Ensure the standards of the store inside and out is at the highest standard
• Run team incentives to promote sales and ensure upselling is everyday practice.
• Ensuring the Food quality brand standards are met, regularly checking food is being served to brand specification.
• Always communicating with Customers and team to ensure industry leading service levels are met.
• Promote the company and the Park at all times with a positive approach.
• Ensure the Company Food Safety Policy together with a Health & Safety Policy to ensure the Health, Safety and Welfare of all team members, customers, guests and visitors whilst on company premises.
• Work in a safe manner, with due diligence towards yourself, with the team, customers and general public at all times.
• Report accidents, incidents and hazards regarding Health & Safety to your Manager immediately.

Person Specification

• Lead individual performance through establishing clear expectations and agreeing targets through ongoing review, feedback and formal appraisals.
• To have clear lines of communication with all team members through regular updates via notice boards and meetings.
• Sharing success stories with your wider network through positive communication on Workplace.
• Ensure fire regulations are adhered to at all times and assist with evacuation procedures, if and when required.
• Fulfil Parkdean Resorts administrative and cash handling procedures, as instructed by the Line Manager or Administration Manager, if necessary.
• Communicate with other members of the team, both internally and externally, in a professional and courteous manner.
• Work together with the team to produce industry leading standards within the Restaurant and aim to exceed customer expectations.
• Responsible for the recruitment plan for all FOH positions within the restaurant
• Ensure that all new team members receive a high quality on boarding induction allowing them to excel in their roles.
• Recognise and celebrate individual and team success.
• Consistently seek out new personal development opportunities including pre-existing courses found in the internal training brochure.
• On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given.
• Ensuring the promotion of the Order & pay app, hitting the adoption rate target.
• To consistently build guest rapport and relationships within the restaurant through product knowledge and service excellence.

• Food Hygiene Level 2 and Level 3
• COSHH trained
• Proven experience in commercial awareness and business acumen
• Customer focused approach
• Experience in Fish Frying is preferred
• Experience of leading and developing others
• Strong and effective communicating and influencing skills
• First Aid at Work
• Team player, willing to step up and outside comfort zone to assist all departments if required.