Front Office Associate - Hampshire
- Employer
- Marriott Hotels - South West & Wales
- Location
- Portsmouth, Hampshire
- Salary
- Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
- Closing date
- 10 Aug 2021
View more
Posting Date Jul 09, 2021
Job Number 21073278
Job Category Rooms & Guest Services Operations
Location Portsmouth Marriott Hotel, North Harbour, Hampshire, HAMPSHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
At the Portsmouth Marriott Hotel, we are looking for a Front Office Associate to support in making memories for our guests.
Please note this is an 8 hour permanent position covering 2 days out of 7 per week. General shift patterns would be something like 4pm - 8pm. However there may be the occasional Sunday morning shift required (8am - 12pm or 9am - 1pm).
The impact you'll make
First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
What you'll do
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Maintain guest and associate privacy.
Follow all company health and safety prodecures.
What we're looking for
A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
A working knowledge of Opera is a big plus but not essential.
Previous hotel receptionist experience (preferred).
Problem-solving skills and multi-tasking ability
Availability across mornings, days, evening, weekends and public holidays.
The ability to stand, sit or walk for extended periods of time across a work shift
Perks you deserve
We'll support you in and out of the workplace by offering:
- Team-spirited co-workers
- Wellbeing programs
- Learning and development opportunities
- Pro rata 28 days holiday including bank holidays increasing after each year of service to a maximum of 35 days.
- 20% discount on Food & Beverage
- Hotel travel discounts for you, family & friends.
- Length of service rewards
- Worldwide career opportunities within Marriott hotels
- Free meals on duty and uniform provided
- Free car parking
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
(Front office associate, Front desk clerk, Receptionist, Hotel Receptionist, Front desk agent, Hotel guest service, Guest services)
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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