This job has expired

Senior Hotel Receptionist - Tetbury

Employer
Cotswold Inns & Hotels
Location
Tetbury, Gloucestershire
Salary
£20,000 a year
Closing date
5 Aug 2021

View more

Sector
Fitness jobs, Leisure Centre Receptionist, Hotel jobs, Hotel Receptionist, Spa, Massage & Beauty jobs, Spa Receptionist
You need to sign in or create an account to save a job.

The Hare & Hounds Hotel - Nr Tetbury

Senior Receptionist

Up to £20,000 plus tips

Located a couple of miles outside of Tetbury, the 4 star The Hare and Hounds Hotel is part of the long established Cotswold Inns & Hotels group.

This busy 42 bedroom hotel, including a Bar, Terrace and Restaurant very popular with the locals and visitors to Westonbirt & the surrounding Cotswold area.

It is a busy, fast paced environment which in addition to the Bar & Restaurant also caters for up to approximately 80 weddings a year plus private events of up to 120 people.

What we offer you:

  • A share of tips
  • Staff food on shift
  • Discounts across The Cotswold Inns & Hotels and as part of the Fuller's family you get 25% discount off food and drink in any of their Pubs & Hotels.
  • Discounted Hotel stays
  • Access to our Reward Gateway which offers discounts/cashback on high street stores, cheap cinema tickets and more
  • The option to receive up to 30% of your pay as you earn it with Wagestream, meaning you don't have to wait until pay day

We are looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Duties and responsibilities

  • Ensure front office staff provide guests with prompt service, professional attention and personal recognition.
  • Check guests in, issue room keys, provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximise hotel revenue
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  • Deal with any outstanding guest requests or issues that may require additional monitoring or follow-up
  • Take action to solve guest problems/ complaints
  • Follow and implement hotel safety protocols and procedures at all times.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

At Cotswold Inns and Hotels, the personal development of all our employees is a key priority, we ensure regular training is carried out in all departments and actively support individual staff in their attainment of further qualifications and internal promotion.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert