Visitor Services Manager – Relocation Opportunity to Southampton

*Applications for a £5,000 relocation allowance will be considered*

37hrs p/w

Calshot Activities Centre has an exciting opportunity for a dynamic and inspirational individual, to lead, develop, manage, and maintain the Centre’s daytime and overnight visitor facilities. Calshot is a unique facility, operated by Hampshire County Council. Calshot has a strong reputation for providing high quality outdoor education to young people. It also has a wide spectrum of recreational facilities that attract tens of thousands of visitors from within Hampshire and beyond. 

The Visitor Services Manager’s role is to lead and direct staffing and resources across all aspects of daytime and overnight visitor services such as building and facility management, family accommodation, corporate conference facilities, parking, camping, catering, marine services, and other site facilities. The Visitor Services Manager will be responsible for ensuring all relevant visitor services are delivered safely, maintaining professional service delivery with a high attention to customer experience and value. The role requires someone with excellent customer service skills and experience dealing with a variety of enquiries and operational issues in a helpful and friendly manner. Experience of developing and implementing new visitor products and services within the recreation and leisure industry is desirable.  

Effective team management is a key requirement of the role, as is experience of leading projects and budget management. The Visitor Services Manager will have direct line management of the Centre’s Facilities Management (FM) and Catering teams, as well as other indirect staffing responsibilities. This is a key role within the Centre’s management team reporting directly to the Centre Director. The Visitor Services Manager will be expected to contribute to the Centre’s long-term development and ensure Calshot achieves its vision of being a destination of choice, for both local people and visitors to the New Forest National Park. 

Vetting Requirements:

This post is subject to an Enhanced DBS Check

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.