Conference and Banqueting Supervisor - Wiltshire

Employer
Marriott Hotels - South West & Wales
Location
Swindon, Wiltshire
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
4 Aug 2021

View more

Sector
Restaurant, Catering & Hospitality jobs, Conference and Banqueting Supervisor, Restaurant Supervisor, Supervisor
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Job Details

Conference and Banqueting Supervisor - Wiltshire

Posting Date Jun 07, 2021
Job Number 21057142
Job Category Food and Beverage & Culinary
Location Swindon Marriott Hotel, Pipers Way, Wiltshire, WILTSHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Introduction to the Marriott Brand

Marriott International represents the largest hotel chain in the world. With a portfolio of over 30 brands and an occupancy in over 120 countries worldwide, Marriott regularly looks to grow and develop its global presence. It this alongside our vision to become, 'the world's favourite travel company', which allows us to expand our talent pool today. So if you'd like the opportunity to be a part of an ever growing, ever developing organisation, who will invest in your development, then apply today.   

 

Introduction to the Swindon Marriott Hotel

Located at the gateway to the Cotswolds, Swindon Marriott Hotel is conveniently situated close to the historic Old Town, the Swindon train station, Swindon Designer Outlet and the Steam Museum, as well as popular destinations like Bath, Oxford and Stonehenge. The hotel itself has picturesque views over the gardens and tennis courts and a range of facilities including: Cast Iron Bar & Grill, our signature restaurant, a fitness centre, an indoor swimming pool, as well as a steam room and sauna.  Our modern hotel also offers a pillarless ballroom, an enchanting garden and nine meeting rooms, ideal for everything from social celebrations to corporate meetings.

The Swindon Marriott hotel caters for a whole range of guests by providing both a personal and friendly service, alongside our exceptional facilities. This alongside the transport links located close to the hotel allows Swindon Marriott hotel to firmly establish itself as a leading brand within the area.

 

The Role Itself and the Duties Involved  

An exciting opportunity has arisen in our Conference and Banqueting Supervisor. The role itself is a permanent position and you will be expected to work 40 hours over 5 days. 

Main Duties Include:

  • Having a full product knowledge of hotel services/facilities in order to maximise guest satisfaction and sales opportunities with each guest contact.
  • Supervising daily shift operations and ensures compliance with all C&B policies, standards and procedures.
  • Liaising with function organizers so that all details are correct.
  • Ensuring that all Food & Beverage, room set -ups and equipment meet the required standard of presentation, quality and quantity before service.
  • Ensuring that all fixtures and fittings as well as equipment are cleaned and maintained in accordance with the operating procedures and Marriott Visual Presentations procedures.
  • Dealing with any customers' complaints and to referring any outside your area of responsibility to the Conference & banqueting Manager.
  • Maintaining food handling and sanitation standards.
  • Training staff and monitors adherence to all cash handling and credit policies and procedures.
  • Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Helping to train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures. 
  • Interacting with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
  • Empowering associates to provide excellent customer service.  Ensures associates understand expectations and parameters.
 

Qualifications and Skills

There are a range of qualifications, skills and characteristics we are looking for to successfully fill this role. These include:

  • Previous experience working within a Food & Beverage or similar environment preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Leadership skills

 

Progression and Benefits

'Open doors to opportunity' is Marriott's primary vision and as a consequence, the organisation is regularly looking to invest in its associates to ensure they are given the opportunities to grow and progress. To support this there are a range of benefits the company offers, including:

  • Free meals on shift.
  • Free use of our on-site leisure facilities.
  • Discounted stays at Marriott hotels worldwide.
  • Free Car parking
  • Uniform
  • Training and development opportunities.
  • Service awards and recognition gifts
 

 

Closing

Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

 

 

 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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