Golf Operations Associate - Fixed Term - Derby Posting Date
Jul 02, 2021Job Number
Golf, Fitness, & EntertainmentLocation
Breadsall Priory Marriott Hotel & Country Club, Moor Road, Derby, DERBYSHIRE, United Kingdom Brand
Marriott Hotels ResortsSchedule
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels
, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott
is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Breadsall Priory Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development. Marriott International is the worlds' largest hotel company and provides associates with exciting long term career opportunities. Ideally placed in Morley, just north of Derby, Breadsall Priory holds the distinction of being the oldest Marriott location in the world; our elegant Priory rooms date back to 1260. At Breadsall Priory Marriott Hotel no two days are the same, with an exciting blend of guests and events. Our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and contemporary British dining at our hotel's on-site Cast Iron Restaurant.
To support the smooth and efficient running of the Golf operation in all areas including; retail, course co-ordination, course concierge, course marshalling and reception.
The following are specific responsibilities and contributions critical to the successful performance of the position:
To provide a consistently high level of service and hospitality to all Members, Guests and Customers and Associates/team members at all times and in all areas of the Golf Operation.
To ensure that all areas of the Golf Operation function smoothly and in accordance with the standards laid out within the Marriott Golf Audit and other relevant SOPs.
Take golf reservations and ensure that all golf bookings are correctly inputted into Concept booking system, and that revenue is processed correctly
To assist in general shop and service-related duties (e.g. merchandising, stock control, cleaning) and be responsible for all payment transactions personally taken on shift and to report any discrepancies.
Check-in all golfers following the correct audit criteria and support the day to day management of tee times.
Support the daily management and maintenance of the buggy fleet and operation, including cleaning, fueling and positioning ensuring that sufficient buggies are available to cater for both that day and following day's business.
Assist with ball control/collection and cleanliness at the Golf Academy/ range.
Ensure that guidelines, as set by the hotel, are followed in terms of sanitisation and safety practices with regards to the customer facing areas in the golf operations, equipment, retail, buggies and confectionary.
Carry out course marshalling duties and work in the Halfway House when required.
Ensure that all golfers are abiding by the rules of the game and course etiquette (replacing divots, raking bunkers etc...) and the dress code. Keep play moving at a reasonable pace by following Marriott pace of play guidelines
Be of assistance to all golfers as requested and report serious on course problems to the golf shop, Golf Operations Supervisor or Director of Golf.
Corporate golf day banner management, score card marking, scoreboard updates and any other Corporate / Society Day requests.
Adhere to Global cleanliness protocols and ensure sanitizing stations are clean and stocked, immediate work area is kept clean and ensure guest touch point areas are sanitized in line with Company guidelines.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
To carry out other duties across the hotel as assigned by management that may be required to ensure the Hotel Operation is properly maintained in line with budget and/ or to provide total guest satisfaction.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.