Casual Front Office host - SwanseaPosting Date
Jul 01, 2021Job Number
Rooms & Guest Services OperationsLocation
Swansea Marriott Hotel, Maritime Quarter, Swansea, Wales, United Kingdom Brand
Marriott Hotels ResortsSchedule
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels
, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott
is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Are you a friendly, confident and enthusiastic individual seeking a career in hospitality? We have an exciting opportunity in our Front Office Department as a Casual Front Office host. You will be part of the Marriott family offering outstanding service to our guests and associates. You will also have access to our exclusive benefits and training opportunities!
Introduction to the Marriott Brand
Marriott International represents the largest hotel chain in the world. With a portfolio of over 30 brands and an occupancy in over 120 countries worldwide, Marriott regularly looks to grow and develop its global presence. It this alongside our vision to become, 'the world's favourite travel company', which allows us to expand our talent pool today. So if you'd like the opportunity to be a part of an ever growing, ever developing organisation, who will invest in your development, then apply today.
Introduction to the Swansea Marriott Hotel
Edging the marina, Swansea Marriott Hotel is a stylish haven in the lively city centre. The Swansea Marriott Hotel welcomes business travelers and vacationing families with superb service and a prime waterfront location and easy access to the beautiful Swansea Bay beach just meters from our front door. This alongside local attractions such as Liberty Stadium, Swansea Waterfront Museum and the stunning Gower Peninsula, Swansea Marriott caters for all our guest needs.
The Role Itself and the Duties Involved
An exciting opportunity has arisen in our Front Office Department for a Casual Front Office Host. The role itself is a casual position and you will be expected to be flexible to the business needs. Main Duties Include:
Assign room according to guest request and preferences. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Answer, record, and process all guest inquiries, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or complaints. Follow up and ensure that any outstanding requests are resolved. Advice guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Ensure Marriott high level of service standards are met all the time.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Qualifications and Skills
There are a range of qualifications, skills and characteristics we are looking for to successfully fill this role. These include:
- Good level of English.
- Strong communication skills (verbal, written, spoken).
- Flexible to work any shift including weekends, bank holidays and nights on occasions.
Progression and Benefits
'Open doors to opportunity' is Marriott's primary vision and as a consequence, the organisation is regularly looking to invest in its associates to ensure they are given the opportunities to grow and progress. To support this there are a range of benefits the company offers, including:
- Free meals on shift.
- Free Car parking
- Casual benefits- highlighted in the casual benefit guide
- Training and development opportunities.
Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.