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Spa Host - Newcastle upon Tyne

Fusion Lifestyle
Newcastle Upon Tyne, Tyne and Wear, England
Competitive - Dependant on Experience
Closing date
23 Jul 2021

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Spa, Massage & Beauty jobs, Spa Receptionist
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Job Details

Fusion Lifestyle is reopening in Newcastle!

We are looking for Spa Hosts for our Turkish bath and Spa facility at The City Baths, Newcastle.

Regeneration work has seen the Grade II listed building sensitively restored with many of the building’s original features retained. As well as the pool, Turkish Baths and Spa, there is a stunning, top quality fitness and well-being facilities. This exciting lifestyle venue in the heart of Newcastle will be re-opening soon.

Who We Are: 

Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK. 

As The City Baths, Newcastle, is such a prestigious site, we are recruiting for exceptional Spa Hosts.

The Role: 

You will be the first point of contact for all our guests, and will be a warm and welcoming face from the start of the visit to the end. While manning the reception desk you will be tasked with answering telephones, maintaining client records and interacting with guests. You will also be on hand to support the Spa Therapist’s in organising work spaces and advising on products. You may also be leading experience days for group bookings. No two days will be the same!

About You:

A successful Spa Host will enjoy working with people, possess excellent standards of customer care and a positive ‘can do attitude’. Nothing is too much trouble for you! You will enjoy working closely colleagues, yet you will be given plenty of opportunity to use your initiative and take on responsibilities as you grow into the role.
The Ideal candidate will have worked in a customer facing environment, and must be able to work a shift pattern including evening and weekends.

Some of the responsibilities of the Spa Concierge role include (but are not limited to):

  • Admin and Telephone duties
  • Customer relations and bookings
  • Ensuring work areas are clean and safe to use
  • Ensuring customer satisfaction standards are meet and exceed
  • Personally contribute towards the Spa revenue targets by upselling products and Spa Experiences
  • Maintaining client records
  • Be on-hand to offer product advice and guidance

Hygiene and Safety:

  • Champion in role and take personal responsibility for all hygiene, health and safety policy and procedure
  • Carry out testing and / or other hygiene, health and safety checks as needed/requested, passing results immediately to the appropriate person and escalating potential issues promptly
  • Safely support managing customer flow and expectation of waiting times and attendance across the spa
  • Undertake all day-to-day cleaning and maintenance of the relevant equipment and fittings, to the highest possible standards, bringing attention any faults or major repairs to the relevant team
  • Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment

Employee Benefits:

Some of the non-contractual employee benefits we offer that you may be eligible to receive include*:

  • Up to 22 days’ holiday, plus 8 bank holidays (Pro rata, contractual)
  • Employer Contribution Pension Scheme (Contractual)
  • Free Gym & Swim membership at Fusion centres
  • Industry leading training and development
  • Career advancement opportunities

*Please note that non-contractual employee benefits may be frozen, revised or subject to change. Fusion reserve the right to amend or remove non-contractual employee benefits at any time.

If you would like to develop your career in the leisure industry, within a growing and dynamic business that is at the heart of the communities in which we operate, then we want to hear from you.

Click on the link to apply today:


This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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