Concierge Porter -Casual - Edinburgh

Posting Date Jun 11, 2021
Job Number 21059768
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, City of Edinburgh, United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

We are currently recruiting for a Concierge Porter to join our award winning Concierge team at the Sheraton Grand Hotel & Spa on a casual basis working flexible shifts over a variety of days.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 along with our One Square Restaurant and bar.

The ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure.

This role plays an integral part in the guest experience by offering assistance to guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages, assisting with luggage and directing guests within and outside of the Hotel.  To answer guest questions and resolve issues whilst exceeding expectations at all times.

This key team member is responsible for:

• Accurate knowledge of hotel facilities and services
• Answer guest questions and resolve guest problems
• Be aware of daily functions, events, VIP and group arrival
• Assist with any guest inquiries
• Have a presence in the public areas/ lobby to welcome and greet guests
• Ensure the hotel forecourt and car park are well maintained
• To carry out any other duties as required
   

Requirements:

The successful candidate will be proactive and will be an excellent communicator (verbal and written) as well as:

• Great Customer Service Skills - Must enjoy guest interaction, be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
• Flexible shift pattern based on business needs
• Essential Computer Skills - Knowledge of Opera is preferred, Microsoft Word and Excel is essential.
• Valid UK Driving Licence

Hourly Rate: 8.91 per hour plus holiday pay

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.