Night Porter - Part Time - Bibury

The Swan Hotel

Night Porter

£9.30 per hour + great benefits

Located in the picturesque Cotswold village of Bibury, The Swan Hotel is part of the long established Cotswold Inns & Hotels group.

This busy 22 bedroom hotel, including a Bar, Courtyard & Brasserie is very popular with the locals and visitors to Bibury & the surrounding Cotswold area.

It is a busy, fast paced environment which in addition to the Bar & Brasserie menu also caters for up to approximately 45 weddings a year plus private events of up to 100 people.

Being part of a collection of 7 hotels in The Cotswolds, The Swan Hotel embraces all things local and seasonal and like this to be reflected in the Bar offering.

Primarily working as part of the Front of House Team, the Night Porter will be responsible for the security of the hotel and guests overnight. This includes maintaining the cleanliness and standards of the hotel public areas during the night time hours, whilst also acting as the point of contact for guests.

Main Responsibilities of the Night Porter:

• Maintaining our high standards of cleanliness and service at all times
• Operating cleaning machinery in accordance with guidelines given
• Working with cleaning chemicals in line with COSHH guidelines
• Attend to guests needs and requirements, including arrivals and departures
• Preparing out of kitchen hours room service food and drinks.
• Providing the late bar service.
• Set up conference and banqueting rooms as required.
• Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
• Regular patrols to check security and safety of property and guests
• To work as part of a team and to constantly evaluate, train and improve the experience of our guests
• Establish and maintain effective employee relations across departments
• Works with the General Manager and Restaurant Manager to improve the effectiveness of both the Night Porter and cleaning service, providing ideas for costs savings and efficiency.
• To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike

The Ideal Night Porter Candidate:

• A keen eye for detail
• The ability to work, understand and adhere to luxury standards
• The ability to work alone and as part of a team
• Good communication skills and a high level of spoken English
• Exceptional organisational skills
• Physical fitness
• Customer service skills
• Previous experience in a similar role
• To have a great personality and be genuine, approachable and attentive.
• Computer skills
• Positive attitude

As Night Porter you will be expected to carry out Duty Manager responsibilities - full training will be provided.

At Cotswold Inns and Hotels, the personal development of all our employees is a key priority, we ensure regular training is carried out in all departments and actively support individual staff in their attainment of further qualifications and internal promotion.