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Guest Services Supervisor

Employer
Splendid Hospitality
Location
Hounslow, Greater London, England
Salary
annual
Closing date
7 Jul 2021
Guest Service SupervisorGuest Service Supervisor, The Stanwell Hotel

A Guest Service Supervisor (GSS), must oversee the running of a shift and ensure that the Guest Services Assistants are managing their task lists accordingly. A GSS will be responsible for supporting their line manager within the departments of food and beverage, housekeeping and reception; being flexible within their role supporting any department in line with business demands.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family
About us:

The Stanwell Heathrow Hotel is a four-star boutique property situated in the historic village of Stanwell.

Perfectly located for business and leisure travelers alike with Windsor, Eton and Ascot Racecourse all within close proximity, and situated a 5-minute drive from Heathrow Airport.  

The charming property features grounds and 53 contemporary rooms across the original Victorian house, the new wing and the converted stable block with a selection of rooms including its own private balcony or patio.

Your role in our family:

As a Guest Service Supervisor, key to your role is:

  • To provide a safe environment for Splendid Family Members and guests
  • To monitor shift procedures, ensuring checklists are completed in the correct manner
  • To supervise the multiple departments, working operational shifts as required
  • To comply with the company policies regarding Fire, Health & Safety, Food hygiene and Security
  • To support your line manager in training and development of team members
  • To support other team members when dealing with guest complaints
  • To complete Hotel banking and petty cash controls as needed.
  • To ensure that rooms are cleaned to the SHG and Brand standards required, and turned around in an efficient manner
  • To be proactive in generating sales and referring sales leads as well as upselling products and services where possible
  • To carry out the responsibilities of a Guest Services Assistant when required
What happens next

Does the Guest Service Supervisor role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

 

 

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