Shift Supervisor - Aylesbury

Who are we?

Queensway Coffee Houses operate a combination of Drive Thru, Drive To, High Street and City Centre stores with a diverse and varied team of fantastic people.  A spirited bunch of high performers who live and breathe our company values of being kind, working together, challenging everything, and having fun.

We are so proud of who we are.  We are a family of challenge-seekers, travel-lovers, culture vultures, food fanatics, difference-makers, idea-generators, carers, and sharers.  We genuinely care for one another. We want everyone in our family to be happy and to succeed, so we keep an eye out for each other, inspire each other, and celebrate with each other. 

The Role

If you are interested in starting a career in management, our Supervisor roles have much to offer.  With a wide range of responsibilities, the Supervisor position plays a key role in the daily operations of the store.  From balancing tills to ordering products, this position is responsible for a wide variety of key tasks.  In addition, it works directly with leading and coaching your fellow team to ensure a productive work environment.

Primary Responsibilities

As a Supervisor you will be responsible for training your team members to ensure the store is running smoothly throughout the day.  This will involve giving regular feedback and supporting your team learn new skills.  You will frequently plan and revise the daily routines and schedule to match customer demand, so they receive a fantastic experience from us. You will ensure the store is clean, safe and ready for the day and maintain standards of quality and service on every shift.

Key Skills

• Communicating with your team
• Good listening skills
• Coaching and feedback skills
• Teamworking
• Attention to detail
• Good grasp of numbers
• A flexible attitude
• Adaptable to change
• Good role model behaviours
• A friendly disposition
• Good administration skills
• Able to follow procedures and help others
• Ability to work independently
• A cool and calm approach
• Multi-tasking
• Able to work on your feet for extended periods

Working Hours

Supervisors work a wide range of different hours based on the staffing needs of our stores.  Supervisors join us on 16-hour contracts, with total working hours ranging all the way to 40 hours each week depending on what is available and your availability.  Typical time periods you may be expected to come to work include early mornings, day shifts and evenings. 

We also offer:

• An excellent induction and structured training programme
• Free drinks on shift and partner discounts on branded products and merchandise
• Up to 28 days holiday pro rata (including Bank Holidays)
• Partner Assistance Programme, ‘Well Online’ provided by Hospitality Action
• Annual Partner events including a summer festival and the opportunity to attend a Winter Awards ceremony.
• Discounts across the group for you, your friends and family including stays in our Point A hotels across the UK
• Rewards for length of service to recognise partners who choose us for their career
• Enhanced family-friendly benefits including maternity, paternity and adoption pay
• An internal ‘Rising Stars’ development programme to support your career pathway to becoming a Shift Supervisor or Store Manager

We wholeheartedly support the principles of equal opportunity in employment and are opposed to all forms of unfair or unlawful discrimination. We will treat all job applicants, employees, customers, contractors and suppliers in the same way, regardless of any protected characteristic (age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including nationality, ethnic or national origin), religion or philosophical belief, sex or sexual orientation).

Today we celebrate our successes. Tomorrow we challenge ourselves to be better: to each other, our customers, our businesses, and the world.