Customer Support Advisor - Darlington

Bannatyne Health Club
Darlington, Durham
Closing date
8 Jul 2021

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Travel & Culture, Call Centre
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Job Details

Customer Support Advisor - Darlington

Bannatyne health clubs are the largest independently owned health club operator in the UK, offering state of the art facilities to over 190,000 members.

Working for the company is much more than just a job; dedicated to their members, the company employs people who are passionate about the business.

 Applications are invited for a Customer Support Advisor to work within our busy call centre in our Head Office in Darlington (Flexibility is essential as you will be required to cover evenings and weekends).

You will be responsible for the management of customer interaction via social media channels (Facebook, Twitter, Instagram), and review websites (Trustpilot, Google, Facebook, PayAsUGym).

You will be expected to assist in the development of market leading CRM processes and will be trusted to reflect the company brand on highly visible social media platforms, and source information and construct responses accordingly.

You will also act as a specialised customer care team, responsible for handling a variety of complaints via multiple channels (including social media, email, phone and letter).

Typical work activities include but are not limited to:
  • Monitoring company social media feeds, and responding to customer enquiries/complaints in a timely fashion.

  • Sourcing information from colleagues within the business, in order to construct appropriate responses to customer enquiries within a given time frame.

  • Maintaining the expected response time KPI.

  • Responding to reviews via multiple channels.

  • Enhancing The Bannatyne Group’s brand image on social media by providing market leading customer service.

  • Handling customer complaints via social media, email, phone and letter.

  • Reporting on complaints/enquiries, and providing a summary to key business stakeholders.

  • And ad hoc tasks deemed appropriate for your ability and role

  • Company

    The Bannatyne Group, one of the largest independently owned health club operators in the United Kingdom. We provide our members with state of the art facilities in over 60 convenient locations to over 180,000 members. A Bannatyne Spa can be found in 34 of these sites and are open to both members and non-members. We pride ourselves on a holistic approach to health and wellbeing and our spa facilities typically include; Contemporary treatment rooms, relaxation areas, manicure/pedicure areas, spray tan and dual treatment rooms. Some of our locations have hair salons and most clubs have a cafe lounge providing a truly relaxing environment for our guests and members.

    Find Us
    Bannatyne Health Club
    DL1 1ST
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