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Hotel Head Receptionist/ Host

The Newt in Somerset
Bruton, Somerset
Competitive Salary plus tips
Closing date
6 Jul 2021

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Hotel jobs, Hotel Receptionist, Night Manager, Commercial Leisure, Attractions & Entertainment jobs, Duty Manager
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Job Details

Hotel Head Receptionist/ Host - The Newt in Somerset Head Host


The Newt in Somerset is a new and unique destination already attracting a recognition at the highest level.  Our 300-year-old estate complete with woodland, lush gardens and breath-taking views welcomes guests from all over the world. Our hotel is a home from home where our team deliver outstanding service in informal surroundings.  Gardens, orchards, and treetop walkways inspire whilst roaring fires and our wellbeing spa offer tranquillity.


Food is a passion across the estate, whether hotel or our restaurants or farm shop.  Much is sourced from the estate and trusted local suppliers. 

Department Description
You will work in achieving our vision to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services the estate provides. You will also be integral in ensuring a sense of community with colleagues in all parts of the estate

Position Summary

This is a role for a self-motivated, confident and personable individual with high attention to detail. The role involves leading the host team daily, ensuring all guest needs are looked after during their experience with us on the estate. Hosting our guests from their arrival to the estate through to and beyond their departure. To support the Front of House Manager in the development of the host team. Ensuring the adherence of SOPS and company policy. To assist in the recruitment, training, discipline and pastoral care of the front of house team. To perform management shifts and support the general operation of the hotel and wider estate.

Key Responsibilities:

  • Welcoming guests on arrival
  • Orientating guests around the estate
  • Proactively assist guest’s with enquiries
  • Respond to requests, pre-empting any further enquires guests may have
  • Manage guest expectations
  • Payment handling
  • Recruitment
  • Team development
  • Duty management
  • To have a full knowledge of the services and products that the estate offers
  • Enforce company parameters & cancellation policies
  • Ensure data is stored securely
  • Assist colleagues & other departments where required
  • Support the Great Garden Escape operationally

Skills and Experience

  • Hotel duty management experience preferred
  • Experience in the hospitality industry required
  • Personable
  • Experience as a supervisor or shift leader preferred
  • Written and verbal communication skills
  • Attention to detail
  • Time management and the ability to effectively prioritise workload
  • Self-motivated with initiative and genuine interest in guest satisfaction
  • Problem solving skills and innovative thinking
  • Teamworking skills and enjoying working in a team environment
  • Microsoft office and basic computer skills
  • Willingness to learn and work with a variety of systems

Excellent Benefits package available from day one including:

  • Exceptional working environment, fresh estate grown meal provided each day
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Anniversary stay in the hotel each year, Dinner bed and breakfast.
  • Discounted hotel stays for staff
  • Family pass to access the estate
  • Entry passes for friends and family to access the estate
  • Family Events 3 times per year
  • Access to internal/external training qualifications and programmes
  • Cross Training and career development opportunities



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