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Reservations Consultant - Head Office - Leicestershire

Employer
Champneys Health Spa
Location
Ashby-De-La-Zouch, Leicestershire
Salary
£20,092.80
Closing date
21 Jun 2021

Reservations Consultant - Head Office

Champneys is a destination health spa chain with resorts, hotels and day spas located in the English counties of Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire.

Founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined, Champneys is passionate about; creating experiences that promote wellness and wellbeing as well as being leaders in developing treatments to make our guests feel happier and healthier inside and out.

We are a family run business operating with the highest commercial standards and with complex and diverse operations, including operations within the area of academia.

We are extremely proud of our heritage and it is that that shapes our vison, it is our teams and their expertise that help bring the vision to life. We are proud to be collaborative, supportive and open minded.

We only develop treatments that we believe will make you healthier and happier inside and out. We apply the same approach to our team, everything we do starts and end with you, our customers, clients and guests experience the best experiences, we hope for our colleagues to have the same experience.

High energy, high impact, and central hub we call our contact centre;

We know more often than not the guest experience starts in our call centre. When we receive calls or emails we know we have a guest that wants to embark on a journey of wellness and wellbeing and wants to experience one of our many offerings across our diverse portfolio.

This team environment is incredibly quick paced, lively, action packed and full of energy.

The all-important you;

As a Reservations Consultant with us, you will be highly motivated and passionate about securing the requested guest experience. You will be; self-driven, highly motivated, engaged in our product and have a flair for customer service. You will work to the highest standard, and will assist our guests with any needs and requirements.

The Role;

This is a fantastic opportunity to join our high energy contact centre team who pride themselves on delivering a fantastic guest experience in a friendly and engaging way. We use Resort Suite as our PMS, experience with this will be advantageous.

Due to the nature and the pace of this role the ideal candidate will have previous experience within not just reservations but in contact / call centre.

Hours of operation are between 8.00am and 9.00pm shifts may vary between these hours.

This is a full time role working 5 days from 7.

Company Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company where we share and believe in our vision you will also have access to the following;

  • Health, Wellness and Wellbeing incentives
  • Champneys experiences
  • App technology for all our essential forms
  • In house social media connecting our Champneys Family
  • Motivating, rewarding and engaging colleague events
  • Discounted stays for you, your friends and family at any of our Hotels or Resorts
  • Heavily discounted rates at our getaway Haven
  • Complimentary Spa Day
  • Exceptional discount on Champneys products
  • Great discounts on our partner products
  • Discounted membership to our exceptional health clubs
  • Access to Learning & Development aimed at job satisfaction and career advancement
  • Mental Health Awareness Days
  • Access to wider wallet – discounts on a wide range of websites, high street shops and great experiences for you and your family
  • Merlin Entertainments Attraction
  • Introduce a friend incentive
  • Long Service celebrations
  • Meals on duty
  • Free parking
  • Professional Uniform

What happens next?

We hope we have given you an insight into us, we now want an insight into you. We are passionate about our brand, are you? If you are, provide a supporting letter with your relevant CV and tell us why Champneys is for you.

We anticipate this to be a popular role, please bear with us whilst we review and read every application. We aim to get back to all applicants.

As an equal opportunities’ employer, Champneys is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Champneys

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