Front of House Porter - Eastwell Manor - Kent

Front of House Porter - Eastwell Manor - Kent

Champneys is a destination health spa chain with resorts, hotels and day spas located in the English counties of Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire.

Founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined, Champneys is passionate about; creating experiences that promote wellness and wellbeing as well as being leaders in developing treatments to make our guests feel happier and healthier inside and out.

We are extremely proud of our heritage and it is that that shapes our vison, it is our teams and their expertise that help bring the vision to life. We are proud to be collaborative, supportive and open minded. 

The role;

As Front of House Porter you will be responsible for giving ultimate customer service to guests and ensure the highest standard of customer care are maintained in line with company standards.

You will be there to check in guests on arrival and complete the correct registration procedure including providing tours and explaining the welcome pack.

You will support both the Reception team and other areas to ensure that all guests are supported during their stay or visit. 

The guest experience we offer is of paramount importance to us so you will be able to demonstrate great customer service and ensure you are polite, friendly and helpful at all times when interacting with guests and colleagues.

You will have a high attention to detail, be available to work evenings and weekends and thrive working within a customer focused environment.

Company Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company where we share and believe in our vision you will also have access to the following;

• Health, Wellness and Wellbeing incentives
• Champneys experiences
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Heavily discounted rates at our getaway Haven
• Complimentary Spa Day
• Exceptional discount on Champneys products
• Great discounts on our partner products
• Discounted membership to our exceptional health clubs
• Access to Learning & Development aimed at job satisfaction and career advancement
• Mental Health Awareness Days
• Access to wider wallet – discounts on a wide range of websites, high street shops and great experiences for you and your family
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

What happens next?

We hope we have given you an insight into us, we now want an insight into you. We are passionate about our brand, are you? If you are, provide a supporting letter with your relevant CV and tell us why Champneys is for you.

We anticipate this to be a popular role, please bear with us whilst we review and read every application. We aim to get back to all applicants.

Weekend working is on a rota basis and you will initially be required to work 3 weekends out of 4 but over time this requirement will be reduced.

As an equal opportunities’ employer, Champneys is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Champneys