Receptionist - Front Desk - Edinburgh

Employer
Marriott Hotels - Golf & Country Clubs
Location
Edinburgh, City of Edinburgh
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
6 Jul 2021

View more

Sector
Hotel jobs, Hotel Porter, Hotel Receptionist, Room Attendant
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Job Details

Receptionist - Front Desk - Edinburgh

Posting Date May 19, 2021
Job Number 21049140
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, City of Edinburgh, United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

We are currently recruiting for a Receptionist (Guest Service Agent)  to join our award winning Front Office team at the Sheraton Grand Hotel & Spa.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

This is a full time role working 5 days out of 7 on a variety of shifts, the earliest start time being 06.30am.

 

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests?  Then we look forward to receiving your application.

 


Role:

To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times.

 

Essential Functions
  • Prepare documentation for daily business
  • Ensure prompt, efficient and courteous welcome and farewell experience for guests
  • Record and administer arrivals and departures including cash handling
  • Ensuring guest's needs and complaints are dealt with speedily and recording as appropriate
  • Full awareness of current daily status of Hotel
  • Thoroughly conversant with all room types, dcor and outlook
  • Be aware of daily functions, events, VIP and group arrivals
  • Monitor the generic email inboxes and make sure guest's requests /correspondence is dealt with in a timely manner i.e. dinner / spa reservation requests or gift vouchers
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to TDD phones).
  • Be the first point of contact for any internal or external calls and assist as necessarily included but not limited to: reservations enquiries, guest service request, room service orders, general questions, spa and restaurant reservations.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Follow up on all No Shows from previous day and action accordingly
  • Pre-arrival checks ensuring traces, alerts, billing procedures are all correct and updated
  • Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable.
  • Assist with any Concierge inquiries and duties
  • Oversee revenue management tasks including balancing room inventory and ensure rates codes are built correctly
  • To carry out any other duties as required

 

Requirements:

We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.

Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.

 

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:    

  • High school diploma required, additional hospitality training preferred.
  • Extensive Knowledge of Internet/MS Office applications and related IT preferred.
  • Knowledge of the Opera PMS and Marriott systems is an advantage
  • To project a pleasant and positive professional image to all contacts at all times 
  • Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
  • Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
  • Excellent command of English language (verbal and written)

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.

 

Benefits:

When you join Marriott International, the world's largest hospitality company, you will enjoy unlimited career opportunities; discounted hotel rates for you, your friends and your family; a food and beverage discount plus an environment where your development is our priority.

Salary: 18,535 per annum

https://www.marriott.com/hotels/travel/edisi-sheraton-grand-hotel-and-spa-edinburgh/

EH3 9SR

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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