Guest Relations Agent - LondonPosting Date
Jun 07, 2021Job Number
Rooms & Guest Services OperationsLocation
The London EDITION, 6-9 Berners Street, London, London, United Kingdom Brand
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!
But to create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today.
We are looking for a passionate, engaging and creative Guest Relations Agent to join our growing Front Office team.
As our Guest Relations Agent you will have a natural ability to connect with people and have a creative flair to deliver personalised tailored service to our guests.
To be successful in this role who will anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories.
In this role you will constantly be on the move. Main responsibilities will include:
Creating and arranging amenities to surprise and delight our guests.
Having presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
Liaising with all departments to ensure all guests needs and expectations are met.
Liaising with guests, finding out their preferences and updating their Opera profiles.
Managing and swiftly resolving guest complaints.
Being the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.
Serving as a main point of contact for long-stay guests to ensure consistency.
What are we looking for?
Someone who is creative!
Previous experience in a Guest facing role within a luxury hotel.
Someone who is naturally engaging and attentive with an eye for detail. This role does involve a level of administration and organisation is key!
A self-starter who is intuitive and dependable.
Experience with Opera is desirable.
Why work with us?
A unique opportunity to be part of an award-winning brand where we celebrate your unique talent
World class training and development such as free language courses and much more
A platform to shine - we recognise and reward high talent
Free gym membership
Exclusive benefits and discounts in the neighbourhood
Discounted room nights, meals on duty, uniform provided and laundry service
Amazing staff parties once a month
Weekly wellness hour
Free meals & Laundry
28 holiday days (including bank holiday)
About the London EDITION?
The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighborhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.