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IT Support Technician

Employer
Grantley Hall
Location
Ripon, North Yorkshire
Salary
Circa £21,000, along with excellent benefits
Closing date
24 Jun 2021

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Job Details

IT Support Technician

£21,000, along with excellent benefits and monthly bonus

About us

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, five exceptional restaurants and seven sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

The Opportunity

As an IT Technician you will be supporting the IT Manager with the day to day IT/AV activities which includes hardware, software, applications, network, WIFI network, telephones, TV, lighting and audio provisions.

Key Responsibilities:

  • Support the IT Manager with the installation, configuration, troubleshooting and networking of the IT and audio systems
  • Assist with the general upkeep of all IT, Audio and TV systems
  • Assist with the ongoing upkeep of networks
  • Support with the maintenance of all hardware, including desktop, laptops and printers
  • Support with the maintenance of all software applications and databases
  • Under go the maintenance and upkeep of the telephone system, including the database, voicemail and call logging
  • To provide support and troubleshoot for all AV/projection/lighting/conferencing equipment, devices, and systems  

 

Key Skills, Qualities & Experiences:

  • Proven working experience in an IT/AV environment or relevant experience
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • Good knowledge of AV consumer technology including application and support
  • Working within an IT support environment having previously supported, servers, desktops, laptops, TV’s, audio systems and smartphones
  • Experience of first line support of a wide variety of hardware (e.g. Servers, Desktops, Laptops, Printers, TV’s, Projectors, Audio Equipment)
  • Working in a hospitality environment is an advantage but not essential

 

Benefits

  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
  • Pension - Eligible team members will benefit from a Royal London pension scheme.
  • 24/7 team assistant line
  • Complimentary nutritious meal when on duty
  • Refer a Friend Award
  • All team members will be issued with a bespoke Grantley Hall uniform

 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5-star career at a 5 star hotel.

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

Company info
Mini-site
Grantley Hall

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