Bookings Administrator - Hereford Hospital - £17,433 Pro-rata

Our team in our Hereford Hospital currently have an opportunity for a Bookings Administrator. Join us and play your part in building a healthier nation.

About us

Nuffield Health is Britain's largest not-for-profit healthcare organisation.
We're balancing our social values with strong business discipline to help the UK get healthy and stay that way. We're all about great people, too - recruiting and nurturing talent in a supportive, development-led setting where teamwork means everything.

About the Role
The Booking Administrator will be responsible for effectively and efficiently co-ordinating a large caseload of patients from referral to admission, ensuring the standards of Nuffield Health are upheld at all times. You will be required to liaise with patients, consultants and their secretaries, as well as multiple stakeholders within the hospital. To succeed as a Bookings Administrator you will:

• Co-ordinate complex or multiple communications concurrently.

• Communicate effectively with patients, consultants, secretaries and internal colleagues to ensure the smooth and efficient booking process of patient procedures.

• Maintain accurate and up to date records of all caseload activities in accordance with company processes and procedures and within agreed timescales.

• Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.

• Prepare standard and ad hoc reports as requested and required by the department

• Manage all inpatient queries prior to admission.

• Ensure that the referrer is kept up to date on all activities as required

• Dispatch communications (reports, emails, telephone calls) to relevant parties to ensure cases are processed effectively and efficiently and within agreed specified timescales.

• Deliver a professional and caring service at all times

The person

As an experienced Customer Service individual you will have the following skills;

• Previous experience working in a fast paced health care or customer service environment

• Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment

• Excellent telephone Manner

• Excellent verbal and written English communication skills

• Good working knowledge of excel, word, outlook, bespoke database

• Excellent attention to detail

• An understanding of the importance of policies and operating procedures

Our Benefits

In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Key information about the role.

Salary - £17,433 pro-rata

Location - Hereford Hospital

Hours - Part-time, 22.5 hours per week

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.