Kickstart Assistant - Golf Operations - Chepstow

Posting Date May 18, 2021
Job Number 21048401
Job Category Administrative
Location St. Pierre Marriott Hotel & Country Club, St. Pierre Park, Chepstow, Wales, United Kingdom
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

In order to be eligable to apply to any of our Kickstart vacancies you must have been referred to us by your Work Coach at your local Job Centre.

please visit your Work Coach at either Chepstow or Caldicot Job Centre, to obtain the requried referral before progressing further

Join the team to work within the function, providing Golf retail services

As a Golf Associate you will be required to;

Experience:

• Previous experience working within a Golf environment preferred but not essential
• Customer Service experience
• Fast paced retail ecperience

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

The following are specific responsibilities and contributions critical to the successful performance of the position:

• To provide and market a range of professional services to further enhance the golfing experience of members, residents, guests and in particular, visiting parties and corporate days. 
• To advise as required on the sale of Golf equipment in the retail shop.
• To ensure that all monies are held in a proper manner, recorded and locked away in accordance with company standards.

• To provide a high-quality golf environment for all Golf & Leisure Shop customers.
• To provide a high level of service to all Golf & Leisure Shop customers, to ensure that financial targets are attained and that customer satisfaction is achieved.
• To contribute to retail policy and stock ordering, to maximize revenue potential.
• To assist in general shop and service-related duties to ensure functioning of Golf  Shop as both retail and service environment.
• To carry out other duties as may be required to ensure the Hotel Operation is properly maintained to provide total guest satisfaction.
• To be responsible for stock control, transfers and movements.
• To achieve designated Hotel profit margins by generating turnover against cost of sales.
• To ensure that all monies are held in a proper manner, recorded and locked away in accordance with company standards.

Key Controls -

• All keys must be signed for when taken out and again when returned in an appropriate register. A Front Office Associate must countersign the keys on each occasion.  No keys are to be removed from the hotel without authority from the General Manager.
• Keys must always be kept on my person during a shift or placed in a secure lockable place.
• Keys to cash boxes, drawers, bedrooms and offices must be held only by the Associates responsible for them and never given to any unauthorised individuals.
• Where a hotel has a reception safe, the keys to this safe must be kept in the possession of the Associate responsible for the safe.
• The safe must never be left open, or the key to it left in the lock and at no time must the amount of cash contained in the safe exceed the insurance limit for that safe.
• All cash floats must have signed for when taken out and again when returned. A Front Office Associate must countersign the float on each occasion.  Once cash float holders have signed for the floats they become responsible for them.
• Cash must always be kept in a secure place and never let unattended.  Safes, cash drawer cash boxes etc., must be kept locked at all times when not in use.
• No person other than the Associate responsible must be allowed access to the float.
• The float holder at the end of each shift must balance individual cash floats.
• Cash must never be counted in areas accessible to the public and must always be replaced in the safe and the safe locked before dealing with interruptions.
• Outlet Pay-ins at reception must be countersigned by the Reception Cashier in the presence of the outlet depositor.
• When handing over keys at the end of the shift, keys should be given personally to the oncoming associate who is designated as having responsibility for those keys.
• All keys when handed in should be placed in an appropriate safe.
• No unauthorised persons other than Front Office Associates are allowed to issue keys or floats.

• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job

You're welcomed here

When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

St Pierre Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking, and generous global hotel and product discounts for you, your friends and family.

This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development.  Marriott International is the worlds' largest hotel company and provides associates with exciting long term career opportunities.

Ideally placed in Chepstow, South Wales close to the M48, St Pierre is a picturesque location with two fantastic golf courses where no two days are the same.  With an exciting blend of guests , our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and great dining at our hotel's three outlets. 

We offer our associates;

• Competitive pay for every hour worked plus potential gratuities
• Meals on duty
• Leisure membership at the hotel
• Global hotel room discounts for Marriott and it's brands
• Worldwide food and drink discounts
• Complimentary uniform
• Inclusive car parking

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.