Assistant Front Office Manager - Liverpool

Employer
Marriott Hotels - South West & Wales
Location
Liverpool, Merseyside
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
22 Jun 2021

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Sector
Hotel jobs, Hotel Management, Hotel Receptionist, Reservations Manager
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Job Details

Assistant Front Office Manager - Liverpool

Posting Date May 24, 2021
Job Number 21050207
Job Category Rooms & Guest Services Operations
Location Liverpool Marriott Hotel City Centre, One Queens Square, Liverpool, MERSEYSIDE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

JOB SUMMARY

Assists the Front Office Manager with managing the front office functions and staff on a daily basis.  Areas of responsibility include Front Desk,  Switchboard Operations, Concierge/Guest Services and Nights.  As a department head, directs and works with managers and associates to successfully execute all front office operations including guest arrival and departure procedures.  Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.

 CANDIDATE PROFILE

Skills and Knowledge

  • Extensive knowledge of Front Desk, Bellstand, Switchboard and Concierge/Guest Services operational procedures
  • Effective influence skills
  • Effective decision making skills
  • Strong problem-solving skills
  • Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
  • Ability to acquire and maintain relationships e.g., associates, customers, vendors
  • Knowledge of overall hotel operations as the affect department
  • Good negotiation skills
  • Ability to effectively manage labor productivity
  • Good presentation and platform skills
  • Strong communication skills (verbal, listening, writing)
  • Strong organization skills
  • Ability to use standard software applications and hotel systems
  • Strong consensus building skills
  • Strong analytical skills
  • Effective conflict management skills
  • Effective change management skills
  • Strong customer and associate relation skills
  • Good training/facilitator skills
  • Knowledge of purchasing, inventory controls, supplies and equipment
  • Basic legal expertise related to hotel issues
  • Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Education or Certification

  • High School Diploma or equivalent required; Bachelor's Degree preferred
  • Hospitality Management Degree beneficial
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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