Senior Food and Beverage Supervisor - LANCASHIRE

Posting Date May 19, 2021
Job Number 21048966
Job Category Food and Beverage & Culinary
Location Preston Marriott Hotel, Garstang Road, Lancashire, LANCASHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

JOB SUMMARY

Position will assist in the supervision of all  food and beverage operations, which includes all Dining options, Conference and Events, bar and beverage services,  Room service and Vivacity ("the operations") Oversees guest and associate satisfaction on a day to day basis.

JOB FAMILY CORE WORK ACTIVITIES

• Demonstrating Leadership - Utilizing interpersonal and communication skills to supervise, and encourage others; demonstrates honesty/integrity; and leads by example.
• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
• Improving Service - Improving service by communicating guests needs to the F and B service Manager
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members and with other departments
• Supervising Associates - Supervising all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to manager, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Coaching and Developing Others - Identifying the developmental needs of others and  helping them to improve their knowledge or skills.
• Managing Daily Operations of the Area of Department - Supervising day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance against Marriott nbrand standards
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Training and Teaching Others - Identifying the educational needs of others, developing informal  training sessions and teaching or instructing others.
• Organizing, Planning, and Prioritizing Work - Developing plans to prioritize, organize, and accomplish your work.
• Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.

JOB SPECIFIC TASKS

• Responds quickly and proactively to guest's or associate's concerns. Takes ownership of the complaint/problem until it is resolved or it has been addressed by the manager.
• Provides excellent customer service to both guests and associates
• Oversees F&B operations as appointed and the F and B services associates
• Ensures effective departmental communication and information systems through handovers, logs, department meetings and hotel meetings.
• Nurtures a department environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Support all action plans designed to attack need areas and expand on strengths based on GuestVoice results.
• Helps to sets clear expectations with the associates  and ensures that appropriate rewards are given if expectations are exceeded.
• Provides proactive  coaching and counseling to team members.
• Ensure that yourself and the associates understand the brand service culture
• Support a learning atmosphere with a focus on continuous improvement.
• Complies with all company accounting procedures.
• Ensures staff understand and comply with local and national liquor licensing legislation.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction and provide feedback to manager.
• Establishes and maintains open, collaborative relationships with associates within the team and other departments and ensures associates do the same.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on supervision.
• Maintains cleanliness and sanitation standards in all operational areas including stores.
• Acts as a guest service role model for the department, set a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Supports the performance reviews process and completes as appointed in a  timely manner.
• Helps to manages department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operation on the overall hotel financial goals.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Help to develop and support a departmental orientation programme for all new associates to ensure that they are trained successfully to carry out the requirements of the job
• Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures.

Benefits with Marriott

 

Discounted Travel Stays around the Globe across our leading brands Pension Scheme (Peoples Pension & Aegon) Life Assurance Private Medical Scheme (Available to Managers and their Family) Worldclass Training (Managers receive levy funded training annually) Apprenticeship Opportunities available up to Level 7 currently Career & Development Opportunities for example Taskforce in other properties Access to Salary Extras providing discounted Benefits on various retail outlets - saving Discounts on F&B outlets where applicable Spa Discounts where applicable Access to Gym / Leisure Facilities on site Employee Assistance Programme available to you and members of your Household Wellbeing Initiatives & Associate Celebrations including annual events such as AAW, Xmas Party etc Recognition Programmes - AOM/AOQ/TOQ Service Recognition Programmes & Quarter Century Club Recommend a Friend Incentive Scheme Gratuities / Service Charge where applicable Bonus Schemes where applicable Online Store - 30% Discount on Beds, Pillows @SHOPMARRIOTT Flexible Contracts where applicable Dry Cleaning where applicable Free Uniform provided Free Parking as applicable Meals on Duty   Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.