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Night Reception Supervisor - AVON

Employer
Marriott Hotels - South West & Wales
Location
Bristol, City of Bristol
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
16 Jun 2021

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Sector
Hotel jobs, Hotel General Manager, Restaurant, Catering & Hospitality jobs, Restaurant Supervisor, Supervisor
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Job Details

Night Reception Supervisor - AVON

Posting Date Apr 28, 2021
Job Number 21040729
Job Category Rooms & Guest Services Operations
Location Bristol Marriott Royal Hotel, College Green, Bristol, Bristol, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

POSITION SUMMARY

As a Night Audit Reception Supervisor you will,

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., out sourced F&B outlets, ) are scanned and charged to room.

 

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.  Perform other reasonable job duties as requested by Supervisors.

Work remotely:

  • No

Benefits:

  • pro-ratad 28 days holiday including Bank Holidays
  • Free Car Parking
  • Company pension
  • Wellness programmes
  • Employee Assistant Programme
  • Friends and Family rate for overnight stays
  • Food & Beverage discount at the hotels
  • Team events
  • Uniform
  • Training and Development
  • Career discussions and Qualifications
  • Meals on duty
  • Use of the Leisure Club
  • Dry Cleaning Discounts
  • Staff Discounts

Schedule:

  • 40 hours per week, 30 minute lunch break per day
  • Night worker shifts

COVID-19 precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Personal protective equipment provided or required
  • Sanitisation, disinfection or cleaning procedures in place

 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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