Spa Attendant - start June 2021 - LONDON

Posting Date Apr 09, 2021
Job Number 21029046
Job Category Spa
Location London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom
Brand Marriott Hotels Resorts
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Start Your Journey With Us as a Spa Attendant (Fixed term 6 months/ Part-time) at London Marriott Park lane

This 5-star hotel is situated in the centre of London's West End, on the corner of Oxford Street and Park Lane. Overlooking Hyde Park and once a stately apartment building, the London Marriott Hotel Park Lane is close to all of the city's most famous attractions, theatres and shops. Marble Arch London Underground Station is just metres away and offers easy access to any part of the city.

We are part of Marriott International, the world's leading, award winning, hospitality company with more than 6,700 properties across 130 countries and territories worldwide.

We are now recruiting for an experienced Spa Attendant to join our five star, luxurious hotel. Work alongside a fantastic team and enjoy a world where career progression opportunities and world class training are available to you. 

Spa Attendant Job Summary

As our new Spa Attendant, you will: 

• To act as a point of contact within the Health Club to all customers both guests, members, apartment owners/rentals, day guests and all club visitors
• To manage the running of the club during the designated shift including supervision of the reception, pool and gym areas, greeting and interacting with both hotel guests and club members, and maintaining cleanliness of the club (including  gym, lift landing area, changing rooms, pool area, pool plant room and steam room).
• To maintain a relaxing atmosphere monitoring noise and music levels are appropriate int eh different areas of the club.
• To keep daily supplies well stocked (fruit, water, towels, slippers, bathrobes etc.) and report when ordering is needed.
• To report any maintenance issues to the duty engineer as well as the Head Housekeeping and Director of Operations
• To keep to the standards of the Marriott Hotel rules and regulations
• To assist with membership sales, marketing projects, pool water PH testing and other Health Club activities as advised.

Specific duties

• Ensure the club remains clean, tidy, and safe at all times/ be aware of risks assessments.
• Complete Pool responder training and preferably first aid training (must be able to swim and feel comfortable around water)
• Greet and farewell guests as they arrive and leave the club.
• To manage the online booking system and track all treatments bookings.
• Instruct club users in correct use of equipment/ clean equipment accordingly.
• Liaise with other departments to ensure guest requirements are met.
• Daily and /or whenever necessary Collect towels and robes (fold and place into towel storage areas), water from loading bay and fruit from the kitchen  
• Answer all telephone enquiries with correct information and telephone etiquette.
• Make regular checks in all areas of the club including swimming pool, steam room, gym and changing areas to ensure cleanliness and safety.
• Complete pool tests every 2 hours.
• Restock and refill soap and shampoo in showers, towels in lockers and toilet rolls in toilets when required.
• Ensure a good knowledge of all membership procedures including dealing with enquiries and processing payments monthly and annual
• Maintain high standards of grooming and personal hygiene in accordance with Marriott Standards.
• Display high quality customer service at all times in accordance with Marriott standards.
• Adhere to Health and safety procedure and keep health and safety folder updated 
• Complete pool cleaning twice a month and ensure records are kept
   

Why Work for us as a Spa Attendant

In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals
• Discounted room nights, meals, and spa access-because your wellbeing means so much
• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
• Access to major high street discounts so you can treat your friends and family as required

What we're looking for

Experience:

• Previous experience working in a Health Club, spa or guest facing role in a similar environment (preferred)

 

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Good organizational skills
• Innovative
• Pro-active and reliable
• Able to work alone and manage a small team

 

Education or Certification

• Good level of English essential

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You're welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.