Customer Service Assistants - Whipsnade Zoo - Dunstable

Role Profile

Do you want to help deliver culinary excellence going above and beyond all expectations? Look no further…

Main responsibilities include:

• Being polite, prompt and friendly to all colleagues and guests.
• Ability to remain calm during periods of high volume or unusual events, whilst remaining driven to complete your tasks.
• Liaise with all chefs, managers and other food service staff.
• Under the guidance of the culinary team, assisting with the efficient preparation, presentation and replenishment of food and food services at required times.
• To ensure that all food is prepared with due care and attention, particularly with regards to special dietary requirements, allergens and shelf life.
• Assisting with the set up and clear down of your area, ready for the next service.
• Replenishing stock.
• Take pride in your business and adhere to agreed standards with your team.
• Actively seek to further knowledge and skills and improve personal performance.
• Exceptional standards of hygiene and cleanliness.
• Ensuring all service utensils are impeccably clean before use and ensuring all service areas are kept clean, tidy and safe.
• Operating machinery as shown and trained in accordance with company policy.
• Comply with all company and unit policies with regards to Health & Safety, Food safety, Allergens, Hygiene, Manual Handling and COSHH.
• Personally demonstrating that you take responsibility for your own health and safety.
• Wears personal protective equipment (PPE) as required.
• Enjoy your work, smile and have fun!

Requirements Attributes

• Engaging, flexible and friendly in manner.
• Able to communicate effectively with all our customers, clients and colleagues. Listen and respond appropriately.
• Ability to follow instructions
• Confidence when meeting and interacting with people.
• Excellent teamwork skills and a proactive, can do attitude.
• Self-assured when working alone.
• Ability to work in a high pressure, busy, fast paced environment.
• Comfortable to walk & stand during majority of shift as well as frequent manual handling tasks.

Venue Specific’s

• Over 18’s only
• Previous experience as a kitchen porter would be an advantage, however not essential.
• Casual and based around business needs.
• Must be able to work flexible hours on both weekdays, weekends, and evenings.
• Able to independently travel to venue.
• Competitive rate of pay.
• Meals provided.