Are you passionate about delivering exceptional service customers?

Do you have experience in dealing with complaints and feedback?

We're looking for a Complaint Specialist to join our Customer Service team!

As a Complaint Specialist you'll be reviewing, logging and assigning feedback relating to holiday guests and holiday home owners experience. 

Your main responsibilities will include:

• Delivering high levels of service across all communication channels within the holiday service team whilst meeting daily service levels.
• Offering excellent customer service to internal and external customers. Support all holiday parks when required in a professional, efficient manner.
• Having a confident approach to customer resolution and the ability to take full ownership of customer issues as well as liaise with park and central teams to resolve and close.
• Have a genuine passion for service and lead by example at all times in the team and through contract across all channels when engaging with customers internally and externally.
• Performing daily tasks within the service function including general logging of complaints, administration, filing and recording of all incoming mail, raising and closing processes relating to refunds.
• Confident approach in supporting and communicating with Senior Managers in the business to ensure resolution of complaints within the agreed timeframe.
• Confident approach to escalation and resolution regarding all aspects of customer resolution.
• Ability to engage in all aspects of communication via social, trip and other review platforms to deliver a friendly and engaging tone of voice that best represents the brand.
• Work as part of a team and consistently look for ways to improve our own internal processes.

Some travel will be expected to support learning and development of products and services across the Parkdean Resorts group.