Social & Weddings Event Executive Start May 2021 - United Kingdom

Posting Date Mar 31, 2021
Job Number 21028593
Job Category Sales & Marketing
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

POSITION SUMMARY

The Event Executive (Social and Weddings) is responsible for social and wedding enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong partnership and selling skills.

Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre -event, during event and post event. Actively engages in Meet and Greet of all key events.

Recognizes opportunities to maximize revenue, conversion and drive repeat business.

The Social and Weddings Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

Will be required to work weekends and evenings as needed by business, due to the nature of the social segment. May be required to support in other segments of reactive sales, for example corporate or golf events.

Experience

• Background in customer service role, sales, event management ideally within an hotel environment preferred
• Knowledge of Opera desirable

Skills and Knowledge

• Effective sales skills
• Knowledge of meetings & event management
• Effective communication (verbal, listening, writing) and negotiation skills
• Strong customer development and relationship management skills
• Strong organization skills
• Knowledge of contract management and legalities
• Knowledge of menu planning, food presentation and banquet and event service operations
• Knowledge of event technology products and services

• Ownership for the management and conversion of assigned enquiries
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
• Meet and Greet at all key events (including weekends / evenings)
• Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts
• Correct use of systems processes to ensure booking integrity, consistency & accuracy.
• Sells to a pre-determined event and group strategy
• Works within brand standards & systems processes
• Generate incremental revenue and deliver excellent guest service.
• Effectively manages bedrooms blocks and meeting space inventory for assigned groups
• Conducts compelling show rounds to win the business
• Proactively resolicits previous customers and event bookers for future opportunities

Sales and Revenue Management

• Delivers a compelling sales experience to drive conversion and repeat business
• Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
• Effectively up sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Effectively manages customer budgets to maximize revenue and meet customer needs.
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.