Senior Spa Therapist - Chepstow

Posting Date Apr 29, 2021
Job Number 21041289
Job Category Spa
Location St. Pierre Marriott Hotel & Country Club, St. Pierre Park, Chepstow, Wales, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Explore our very big world

We welcome you to join our global and diverse family. Whether you're new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

You'll be supported in and out of the workplace through:

• Discounts on hotel rooms, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues

The impact you'll make 

To provide professional management of the Therapist team with responsibility for all guests, business and associate requirements. To manage the range of Treatments offered by the Spa, ensuring that these are relevant and contemporary to the client's needs and that they are delivered to the highest standards

 

Spa Therapists at our Marriott Hotels & Country Clubs specialise in providing relaxing and revitalising health & beauty treatments to guests.  As part of our family of associates you will host a blend of guests & events including weddings, golf, corporate guests & leisure visitors.

What you'll be doing

• Be responsible for the accuracy of all Spa performance reporting and P&L data

• Maximise Spa revenue and profit by delivering quality products and service
• Manage stock security and minimize loss via stock management systems, stock requisition procedures and stock count
• Manage staffing levels robustly, through effective rosters to maximize revenue and client satisfaction

• Implement and maintain controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Spa

• Deliver the recognised Marriott Spa  journey for all clients
• Effectively manage the Therapist team and the treatment range offered by the Spa
• Develop both formal and informal communication channels between the Spa team
• Maintain data integrity of electronic stock control system, point of sale and spa scheduling systems
• Log and track all client feedback , providing timely responses to all comments
• Prepare reports and provide performance information
• Conduct standards checklists, audits and H&S requirements
• Ensure that all department equipment is in good working order.
• Ensure all departmental associates adhere to the hotel image standards
• Utilise targets and commission structures to increase sales and profit
• Develop the Treatment range offered by the Spa, ensuring that it is relevant and contemporary to the needs of the client
• Conduct competitor visits to ensure Marriott's pre-eminence in the market place as regards service, product offering and price
• Maximise revenue and profit opportunities from product house promotional days
• Ensure all Therapists are trained effectively to meet the required standards of the H&B industry, inclusive of hotel training requirements including Spa Passports to Success.
• Trade test Therapists to ensure the quality and standard of treatments being given
• Conduct the Induction training for all new Therapists and keep up to date training records
• Be aware of new industry trends and product developments
• Proactively support the Health and Safety Policy of the Hotel in conjunction with the Health & Safety at Work Act 1974
• Ensure compliance to (COSHH) Regulations 1988 and maintain your department COSHH Register.
• Comply with the Fire Safety Policy of the hotel.
• Ensure safe working practices are adhered to and Risk Assessments completed

What we're looking for

Experience:

• Qualified beauty Therapist. NVQ 3 minimum
• Minimum 2 years H&B experience.

 

Skills and Knowledge

• Business acumen
• Excellent interpersonal and communication skills
• Exceptional guest service skills
• Demonstrative success in leadership.
• Computer proficient

This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

We offer our associates;

• Competitive pay for every hour worked plus potential gratuities
• Meals on duty
• Leisure membership at the hotel
• Global hotel room discounts for Marriott and it's brands
• Worldwide food and drink discounts
• Complimentary uniform
• Inclusive car parking

 

You're welcomed here

When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

St Pierre Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking, and generous global hotel and product discounts for you, your friends and family.

This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development.  Marriott International is the worlds' largest hotel company and provides associates with exciting long term career opportunities.

Ideally placed in Chepstow, South Wales close to the M48, St Pierre is a picturesque location with two fantastic golf courses where no two days are the same.  With an exciting blend of guests , our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and great dining at our hotel's three outlets. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.