First Line Support Role- IT/POS Systems

Tim Hortons
Wednesfield, West Midlands
£19000.00 to £22000.00 per year
Closing date
30 May 2021

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Job Details


Tim Hortons is new to the UK market and we’re bringing our unique brand of Quick Service Restaurants to various locations and we need great people like you to help us achieve success!!

1st Line Support Role - IT/POS Systems – Based in Midlands (Wolverhampton Office)

Reporting to IT Manager. Looking for a strong team player, able to use own initiative, good IT skills and a friendly nature.

Your duties will include - supporting the POS System, PC's, Printers, support in-store technical issues, etc

Salary Range - £19,000 to £22,000 depending upon experience.

Full details….

Responsibilities & Requirements:

  • Supporting all parts of EPOS systems, per Company standards and procedures
  • IT Support to staff in the office/field
  • Provide site with any additional information or training. Advise users on basic operation of equipment.
  • Diagnose and/or repair faults.
  • Full and detailed completion of all appropriate paperwork
  • Provide a timely, polite, and efficient service.
  • Liaise with 3rd Party suppliers- excellent comms required, build relationships.
  • Participate in on-call rota ensuring store operations are maintained.

Job Qualifications:

  • Ideally 2 years’ experience in an IT Support role
  • Background knowledge in computer hardware (PC's, networks, printers and WIFI)


- Windows OS, MAC OSX

- MS Office 365 suite

- Active Directory, MS Azure Server Administration. Exchange Administration

- Networking

- Desktop/Remote Support

  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service: understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
  • Problem solving and decision making; analyses information appropriately to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.

Personal Characteristics:

  • Self-motivated with a ‘can do’ attitude.
  • Highly organised, and able to multitask and manage own workload.
  • Excellent interpersonal skills
  • Ability to adapt to change and take a pro-active approach when required.
  • Calm and confident nature
  • Strong relationship management, teamwork, and communication
  • Determination to learn and continually develop.
  • Someone who thrives within a fast-paced and dynamic role, and who has solid experience of working in an IT environment.
  • Strong problem-solving skills.
  • Works well within a team and can establish good working relationships across the board.
  • Present a positive Company image at all times


At Tim Hortons, we believe that you shouldn't have to compromise. Whether you want a hot freshly-prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared sandwiches, soups or chilli for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do.

An iconic 50 year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive UK market place. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from Tim’s fans across the UK, it is no surprise the first store is a roaring success.

As we look ahead to a busy expansion plan across the country, we are looking for enthusiastic, open-minded and driven people to join us on the journey. 

Find Us
Tim Hortons
Fortune House
Crabtree Office Village
Eversley Way, Egham
TW20 8RY

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