An advocate for first class customer service, a Parkdean Resorts Guest Experience Supervisor couldn’t be more vital in maintaining the best customer experience. By delivering a high quality check-in service, and constant customer care during their break, you will really be pivotal in Creating Amazing Memories.
We are currently seeking a Guest Experience Supervisor to join the team at Vauxhall Holiday Park.
Your key responsibilities will include:
- Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.
- Ensure that all Administration work is kept up-to-date, including bookings, cash reconciliation, arrivals and filing.
- Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner.
- Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.
- Ensure staff rotas, staff training and performance are constantly monitored
The successful Person will:
- Ideally have previous experience working within a Holiday Park or the Hospitality industry.
- Have experience of working within a reservation/checking-in function.
- Have first class customer service skills.
- Be comfortable leading, developing and motivating a team.