Guest Experience Supervisor

Employer
Parkdean Resorts
Location
Norfolk
Salary
£20000 - £200
Closing date
27 May 2021
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Job Details

An advocate for first class customer service, a Parkdean Resorts Guest Experience Supervisor couldn’t be more vital in maintaining the best customer experience. By delivering a high quality check-in service, and constant customer care during their break, you will really be pivotal in Creating Amazing Memories.

We are currently seeking a Guest Experience Supervisor to join the team at Vauxhall Holiday Park.

 

Your key responsibilities will include:

  • Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.
  • Ensure that all Administration work is kept up-to-date, including bookings, cash reconciliation, arrivals and filing.
  • Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner.
  • Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.
  • Ensure staff rotas, staff training and performance are constantly monitored

The successful Person will:

  • Ideally have previous experience working within a Holiday Park or the Hospitality industry.
  • Have experience of working within a reservation/checking-in function.
  • Have first class customer service skills.
  • Be comfortable leading, developing and motivating a team.
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