Reservations Specialist - Hand Picked Hotels, Yarm

Employer
Hand Picked Hotels
Location
TS15 0AR
Salary
8.91 - 8.91 Per Hour
Closing date
26 May 2021

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Sector
Hotel jobs, Reservations Manager
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Job Details

Reservations Specialist - Hand Picked Hotels, Yarm

We are looking for a Reservations Specialist to join our friendly office team at Hand Picked Hotels Group Reservations Office (GRO), which is located in the grounds of Crathorne Hall Hotel near Yarm.

This is a Full Time role working 40 hours per week. Our current operating hours are 8am-8pm Monday-Friday and 9am-5.30pm on Saturday & Sunday.  Weekends are shared on a rota basis and you will have at least one weekend off a month, as a minimum.

Our Reservations Specialists are the first point of contact for all Hotel and Spa Guests and you will be responsible for dealing with telephone and email enquiries for bedroom & spa reservations for all 19 properties in the Hand Picked Collection. 

About you:

  • First and foremost you will enjoy working in an office environment and speaking to people over the telephone
  • You will have an excellent telephone manner and be able to build rapport with people easily
  • You will be able to demonstrate high standards of written communication, as this role involves regular email communication with our guests
  • You will have customer service or telephone sales experience and an interest in the hospitality industry
  • Previous experience of a central booking system would be an advantage, however comprehensive training is provided for all new team members
  • You’ll enjoy learning and if successful will work hard to develop a thorough knowledge of our of hotel products and services as quickly as possible
  • Most of all, you’ll have a friendly, welcoming and genuine manner

About us:

The Group Reservations Office
Team is a team of 20 – although currently we are team of 18 with two vacancies available and therefore you won’t be the only new starter if you do join us. We pride ourselves on being friendly and welcoming and like to help any new starters settle in to their roles quickly with lots of support and training provided.

Hand Picked Hotels is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

Company

Hand Picked Hotels is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

Our vision is to deliver a welcoming country house experience where guests feel special and colleagues feel like family.

Being part of a family is at the heart of Hand Picked Hotels. We create a happy environment through the way we support each other and work together. You make it Hand Picked!

Each hotel is individual in its style and so is each person who works for Hand Picked. You are encouraged to bring the best of your personality to work and to let this shine through in the way you operate as a team and in the service you give to our guests.

Hand Picked Hotels are an Equal Opportunities employer and a Disability Confident Committed employer – we welcome applications from all people within all communities.

Find Us
Mini-site:
Hand Picked Hotels
Location
GB

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