Receptionists - Luxury Personal Training Gyms - London

Roar Fitness
Kensington & Eastcheap, London
£11 per hour
Closing date
28 May 2021

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Job Details

Receptionist for a Luxury Personal Training Gym

*Kensington High Street W8

*Eastcheap, near Bank tube station E3

What we are looking for:

  • You will have energy, personality and a ‘can-do’ attitude.
  • Passionate about Health and Fitness - please demonstrate this in your cover letter in order to be considered
  • Proven work experience in a front of house position
  • Proficiency with MS Office, including Word, Excel and Powerpoint
  • Working knowledge of MindBody is a benefit
  • Excellent verbal and written communication skills with experience sending business emails
  • Excellent numeracy skills and a high attention to detail and accuracy
  • Confident and professional with exceptional customer service skills
  • Proven ability to multi-task and maintain a flexible and organised approach in a busy, fast-moving environment
  • Strong interpersonal skills - able to communicate and interact at all levels
  • Complete discretion when dealing with confidential work and difficult situations

Responsibilities will include:

  • Opening and Closing duties. 7 day a week business with varied shifts
  • Providing outstanding ongoing customer service and handling client queries both face-to-face and by email
  • Answering client and potential client enquires (phone, email, in-house)
  • Ensuring reception area and changing rooms are tidy and presentable at all times
  • Stock responsibilities
  • Taking payments via in-house system
  • Scheduling appointments and updating multiple diaries
  • General administration support as needed
  • Job Type: Full-time and part-time positions available

Our growing prestigious fitness brand is seeking motivated, confident and highly organised Receptionists who thrive on exceptional customer service to join our teams. We are looking for candidates with great initiative who are able to multi-task and manage daily operations tasks with confidence and strong execution.

The focus of responsibility will be acting as Front of House, interacting with visiting clients and being first point of contact for all current and prospective members. As part of a small team you may be expected to "muck in" to cover other roles, and there is scope for the role to develop and grow as the company expands.

We will only consider applications which include a covering letter.

About us:

Roar Fitness is one of London's leading private personal training brands specialising in body transformations and sports performance. Our clients range from busy city workers to celebrity and TV personalities, all looking for the very best private facilities and trainers in London. Our team and it's founders are an experienced, sociable, and like-minded group all proud to be part of such a great brand, and passionate about delivering clients industry leading results.


  • Gym membership
  • Wellness programmes


  • 8 hour shifts full-time/flexible part-time
  • Monday to Friday
  • Weekends
  • Early and late shifts


About Roar

Founded by 3 x Olympian Sarah Lindsay and UK’s leading body transformation specialist Rich Phillipps, Roar Fitness is the only London personal training company able to offer its clients an Olympic training experience like no other in its field. Our highly experienced team of nutritionists, therapists, strength coaches and world class personal trainers, all come together to offer clients the most comprehensive and cutting edge personal training experience imaginable.

We have built our reputation on results, and whilst you won't have to search too long before stumbling across our famous transformations on the BBC and ITV as well as Men's Health, Men's Fitness and Women's Health Magazines, our number one passion remains in helping transform the lives and bodies of everyday men and women.


A unique approach

After experiencing life as competitive athletes at the worlds highest level, we became accustomed to having a team of specialists looking after our every need. Soon after transitioning into the personal training industry it quickly became apparent why so many clients had been failing to achieve their fitness goals.

At Roar we provide our clients with not just their own one to one personal trainer, but an entire team of specialists that ensure our personal training clients receive the most comprehensive and focused experience possible.

Roar Fitness' team of coaches are quite simply world class, and we only produce personal trainers that are a shining example of health, fitness and athletic performance, all with a fantastic track record for producing stunning results.


A new breed of personal trainer

Many of our team regularly contributes to industry leading health and fitness publications such as Men’s Health, Men’s Fitness, Women’s Health, Sport Magazine, and lecture at major fitness events to help raise the standard across the personal training industry.

It’s this passion and cutting edge knowledge of health and performance that allows our team to deliver the kind of results our London personal training clients have come to expect. Whether the goal is fat loss, increased muscle and strength, sports performance or overall health and well being, our clients’ are in the best possible hands to ensure they achieve their goals.

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