Receptionist - Luton
Luton Hoo Hotel, Golf & Spa has an exciting opportunity available for a
Receptionist. 36 hours per week, the salary is in the region of £16,000-£17,000 plus service charge.
Our aim is to create distinctly memorable experiences and so we strive to make every stay an occasion for our guests. As Receptionist you will be part of the Front of House team and will play a vital part in ensuring that guests receive the warmest five star welcome and that they feel looked after from arrival to departure. Working as part of a small team you will be professional, courteous and welcoming. As Receptionist you will be responsible for the arrival and departure of each guest and must ensure prior to arrival that all arrangements have been completed. The Receptionist role will involve cash handling and credit card transactions as well as taking reservations and answering guest queries face-to-face and by telephone.
Previous experience in the hotel and catering industry is desirable; however substantial training will be given. We are looking for someone who is an enthusiastic and motivated team-player with a friendly, polite and professional personality. The ideal candidate will be eager to learn and to develop their skills. Experience in a customer service environment and the confidence to deal with challenging situations would be preferable.
About the Hotel:
Luton Hoo Hotel Golf & Spa, one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.
Due to our rural location you will need your own transport.
Why work at Luton Hoo:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!
We offer a great range of benefits:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- A share of the service charge
- Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are!