Customer Service Advisor - Bedford

Customer Service Advisor - Bedford

Gym Chain Central Support

£20-22K + bonus + free gym membership

Our client is a successful and growing health and fitness chain who are looking for some outstanding Customer Advisors for their new central support office in Bedford:

Key areas of responsibility:

• Respond to enquiries through emails, webchat and social media about membership in their gyms.
• Answer general enquiries about their gyms.
• Resolve queries from existing members regarding payments, freezes and bookings.
• Liaise with the management teams in all of their gyms to resolve specific membership queries.
• Collate data and present as reports.
• Invoicing for the business.
• Other administrative duties to support the business.

The type of person we are looking for:

• Quick learner, able to multitask and be proactive.
• Self-starter with good time management skills.
• Good communicator, who listens, provides empathy and confident in resolving problems.
• Highly computer literate with experience in using outlook, excel and word.
• Previous customer service experience possibly in call centres or on-line customer services departments.
• Strong administration skills
• A demonstrable passion for health and fitness.
• Able to work 8am - 4:30pm or 10am - 6:30pm 5-days per week.

For more information please click apply and we will be in touch swiftly if you have the right level of experience.