Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Front of House Team Leader in our Chingford Fitness & Wellbeing Gym and play your part in building a healthier nation.

The Role

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills.

The Person

To succeed as a Front of House Team Leader you will:

• Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent customer care to all sorts of people.

• Be self-motivated, with plenty of initiative. You also have experience of delivering great service.

• Have supervisory experience

• Have high-quality client service interaction

• Have strong resource management skills, including use of complex IT systems

• have ability to prioritise and deal with varied workload effectively

• Have experience in administrative/office environment

• Have ability to multi-task and work under pressure

• Be proven self & team motivator

• Have flexibility to cover staff absences & sickness

Our Benefits

In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Salary - £9,365.52 per annum
Closing date - 07/05/2021
Location - Chingford
Hours - 40 Hours a Week, Full Time

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.