Training Manager – Service & Standards - London

Training Manager – Service & Standards - London

• Reporting to: HR Manager  
• Job Type: Full-time
• Salary: £30 - 35k

The East London Pub Co is EXPANDING and rapidly with another 2 sites opening this year. Our aim is to always provide 5* star service and the highest of standards regardless whether it is pouring a pint or hosting a large corporate event.

As a young company we are loud, vibrant and above all else positively passionate about what we do. We laugh, we work incredibly hard, we celebrate all the wins and we simply LOVE what we do/

This role is not for the quiet or fainthearted – confidence and knowledge is KEY!

Key responsibilities & duties for the Training Manager

• Be responsible and accountable for all front of house service training.
• Develop and deliver front of house service training workshops.
• Develop and grow all steps of service – Bar & Floor.
• Oversee all E-Learning (FLOW)
• Ensure all teams members are fully up to date on compliance.
• Conduct work shops inline with our inhouse people platform.
• Visit sites day and night to assess all service standards.
• Work with HR Manager on implementing ways of working, our company bible & our in-house people platform.
• Be responsible for all reviews including Trip advisor, google & Design my night

Skills, experience & attributes

• Dynamic, imaginative & unleashes creative energy.
• Education and knowledge in wine – WSET level 2 or more
• Knowledge in beer
• Great knowledge in cocktails and Spirits
• Must have previous experience within a training role
• Proven experience in training techniques and presentation
• Pure passion for the hospitality experience
• Confidence & determination to train to the highest of standards
• Loves the pub, people and plonk.

Why work for us?

• 28 days holiday
• True Potential pension scheme
• Career progression with supplier and in-house training
• E-Learning – FLOW
• Company incentives & perks
• 20% off drink in all venues
• 50% off food in all venues
• Refer a friend scheme.
• Bonus scheme

If you would like to be considered for the role of Training Manager, then please send through your CV

Interviews will be taking place week commencing 3^rd May 2021

Due to the number of applicants, only shortlisted candidates will be contacted.

Only Graphic Designers eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.