Would you like the opportunity to identify and drive improvements in Asda customer experience? 

As the Change Manager, Self Service you will own the design and delivery of self serve change activity and journey improvements to drive improvements in the customer experience and increase self-serve capabilities. 

Your Role 

You will lead a cross-functional team to deliver the self-service and customer journey change agenda, enabling sustainable evolution in customer interactions experience. You'll be accountable for leading the design and delivery of self-serve and digital support change activity in the Omnichanncel Customer Support (OCS) function, identifying the key project roadmap needed to deliver the strategy.  

You will own all 'pre-discovery' activity to support change projects; including business case creation, opportunity sizing and benefits tracking and will act as the project sponsor for project change activity; ensuring implemented activity meets the planned objectives. You'll ensure key outcomes are customer based and will ensure that the change programme plan is communicated effectively across the business.  

About You 

Experience leading change management initiatives Ability to engage with and influence stakeholders Understanding and application of data analysis Strong commercial and financial acumen 

If flexible working is important to you, then look no further! At Asda, we are proud of our culture and our commitment to flexible working. This role is based at Asda House, Leeds with the opportunity to work from home 2-3 days per week  

You will also get an excellent benefits package including:   

5,700 company car or car allowance plus discretionary company bonus   Company pension up to 7% matched   10% colleague discount, free parking and many additional rewards.   

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.