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Front of House Apprentice

Employer
Elite Hotels
Location
Luton
Salary
Market related
Closing date
10 May 2021

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Front of House Apprentice

Luton Hoo Hotel, Golf & Spa have an exciting opportunity to complete an apprenticeship in a luxury hospitality environment. You will have the opportunity to earn a wage and develop real work experience whilst gaining a qualification.

36 hours per week with a competitive salary and £900 service charge* per year
The Front of House Apprentice role:
As Front of House apprentice you will assist the Concierge and Reception team to ensure that guests receive the warmest five star welcome and that they feel looked after from arrival to departure. Our aim is to create distinctly memorable experiences and so we strive to make every visit an occasion for our guests. You will be trained in all aspects of Front of House and Customer Service including Reception, Concierge and Switchboard duties and will have the opportunity to gain invaluable experience of working in a five star environment.

The Front of House Apprentice will:
  • Have a desire to build a career in Hospitality
  • Be an enthusiastic, motivated individual with a positive can-do attitude
  • Be a team player with the willingness to learn new skills
  • Have the ability to interact with colleagues and guests in a friendly and professional manner
  • Be very well presented and able to remain calm under pressure
Due to our rural location you will need your own transport.

Working hours & apprenticeship details:
You will be completing an intermediate level apprenticeship and gain a Customer Service Level 2 qualification. The apprenticeship will be delivered on-the-job and will also require self-study. The expected duration of the apprenticeship is 18 months. The working week (Monday-Sunday) will consist of 36 hours over 5 working days with 2 days off per week. Shift patterns and rest days will vary from week to week. A competitive apprenticeship salary will be paid to the successful candidate.

About the Hotel:
Luton Hoo Hotel Golf & Spa, one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Why work at Luton Hoo:
As an accredited Investor in People, we are dedicated to the development of our staff and offer a great range of benefits:
  • Meals are provided by our talented kitchen team
  • We have plenty of free parking
  • We also have amazing recognition awards for exceptional customer service
  • A share of the service charge
  • Reduced price stays in all of our hotels
For full details of the benefits on offer please take a look at our careers page: careersatelitehotels.co.uk/why-work-elite

*Service charge is dependent on hours worked and sales performance and is not guaranteed

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