Assistant Manager  - Birmingham – New Venue

Assistant Manager  - Birmingham – New Venue

• Application Deadline: Midday on 16th April 2021
• Interview Process: Two-stage interview process starting April 2021

Job Description

• Reporting to: Venue Manager
• Salary: £12.50 per hour/ FTE £26,000
• Contracted hours: Full Time, Part Time and Flexible Working considered
• Contract type: Permanent
• Site location: Birmingham
• Reports: Front of House Assistants, Game Hosts

The Company

ATMOS VR’s aim is to bring creative content to life using the latest immersive technology, constantly evolving VR and pushing the experimental boundaries of immersive experiences.

The company will be launching a new VR immersive experience in Digbeth, Birmingham to open in Summer 2021. The multiplayer free-roaming interactive game is being developed with post-COVID audiences in mind and will offer strictly player-controlled, socially distanced entertainment across one-hour shows.

The Birmingham site will be the first of 8 planned venues throughout the UK.

Our Values

We believe in teamwork, excellence, respect, innovation, and service without limits. We know that the best customer experience comes from a united team delivering exceptional customer service in order to provide an outstanding visitor experience. Our team members are vital to the success of this culture and all that we create for our customers.

Role and Purpose of Job

We are looking for an Assistant Manager to oversee facilities, security, health & safety and the visitor experience.

You will have experience of working in a customer focused environment as a Supervisor or Manager and be able to work collaboratively with the Venue Manager in order to ensure the seamless running of the busy site whilst delivering exceptional customer service.

This is an incredibly exciting opportunity as you will play a pivotal role in the opening of a new venue offering a unique experience.

Organisational structure:

• Company Director
• Executive Assistant to the Director
• Assistant Manager
• Front of House Roles
• Game Hosts
• Venue Manager
• Games Supervisor
• Responsibilities include:

General

Responsibilities include:

• Line manage Front of House Assistants and Game Hosts

• Assist with recruitment and train new starters

• Address employee feedback when necessary

• Drive employee productivity

• Monitor employee performance and take the appropriate action if an individual’s performance does not meet the required standard

• Form positive working relationships – check in with employees on a regular basis to ensure they are happy and fulfilled within the work environment

• Uphold and enforce company policies

• Lead by example – deliver exceptional customer care and set high standards in order to inspire those around you

• Meet regularly with senior management team to stay informed on company developments

• Monitor the efficiency of all processes

Operations

• Manage the site and visitor experience

• Manage the game and make sure it is running smoothly and on time

• Open/close site

• Draft rotas and schedule shifts

• Provide event planning support

Specific

• Oversee daily operations, venue security and health & safety

• Act as Duty Manager when required to do so, leading the team in the event of an emergency or evacuation

• Address customer feedback and remedy any issues or incidents in a timely manner

• Schedule regular maintenance and cleaning of facilities

Finance

• Monitor and report on revenue and cash flow

• Issue floats, cash up and bank takings

• Carry out end of day financial processes

• Assist the Venue Manager with Financial Planning including income projection and budgeting

• Meet company targets and KPIs

• Stock control

​​Experienced Required

• Work experience as a supervisor or manager

• Previous experience in entertainment and events (preferred)

• Customer service experience

• Knowledge of cash management operations

• Team management skills

• Strong organisational skills

• Experience with facilities maintenance and/or security

• Strong problem-solving skills

• Ability to think on your feet and co-ordinate a busy environment

• Availability to work during evenings and weekends

• Willingness to learn new skills

• Be a team player with a positive attitude

• Show flexibility, reliability and punctuality

• Have an enthusiasm to deliver a fantastic experience to all of our customers

• Highly presentable with strong articulation skills

Application Deadline: Midday on 16th April 2021

Interview Process: Two-stage interview process starting April 2021