Shift Supervisor - Queensway Coffee Houses - Oadby Leicestershire
- Standard 16 Hour Contract Available
Interviews will be conducted during December with start dates in January 2021
(16 hour contracts with working hours available up to 40 hours per week)
We are a family-owned business renowned for our warmth, sincerity and quality of service. Queensway Group invests in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a private members’ club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.
Whilst we are hugely ambitious and growing very quickly across our key business units we are guided by the Queensway Values that run deep across all our operations. We are a company that invests with a purpose and we behave with a soul and conscience. At the heart of everything we do are our teams, the Queensway family that provide amazing customer experiences every single day.
We are looking to recruit a amazing candidates who will receive fully accredited Starbucks training to become a Shift Supervisor working for Queensway Coffee Houses LTD, a franchisee of the Starbucks brand. In our stores, Supervisors receive all brand training at Barista and Supervisor level and are responsible for overseeing daily operations and partner performance in store on their shift.
This role includes all of the duties of a Barista, as well as being responsible for assigning tasks to partners on shift, making sure that all sales and operations run smoothly, responding to customer enquiries and ensuring customers receive a great experience.
You will open our stores, receive and put away deliveries, look after cash and card payments, order stock, maintain equipment and lead a small team of partners on shift. This will involve organising the shift, deploying partners into roles, ensuring tasks are completed and being responsible for health and food safety.
You will be expected to deputise in the absence of your store manager, which will involve some reporting, monitoring rotas and making decisions independently, motivating the team and sometimes resolving customer issues using your training. You will also be responsible for ensuring sales goals are achieved and standards are adhered to drive high performance and excellent standards for our customers. You may also support with onboarding and training of the team.
You will be a clear communicator and team player with strong interpersonal and customer service skills. You will also need to have knowledge of basic computer programmes such as Excel and Word and have good maths skills to complete financial procedures in store. You will be able to manage your own time effectively and be comfortable giving instructions and coaching others. You will be able to respond calmly and professionally in emergencies and deal with customer problems quickly.
We have an array of tools to ensure you are successful in your role including full brand training, clear brand standards for you to follow and excellent opportunities to learn and grow with us. We have stores nationwide and a variety of other businesses within our group to support your hospitality career.
Shift working is required to ensure our customers needs are met throughout the week, and rotas will be available 3 weeks in advance for you to be able to have a healthy balance of work and play. Standard contracts are either 8 or 16 hours a week and candidates who have the flexibility to complete more hours will have the option to do so.
Up to 28 days holiday is also on offer along with free access to our Employee Assistance Programme provided by Hospitality Action and support through our own Queensway foundation.
The Queensway Mission
- Today we celebrate our successes.
- Tomorrow we challenge ourselves to be better: to each other, our customers, our businesses and the world.
Our Queensway Values
We think differently. Every day we look for new ways to be better.
We are team players. When we work together there is no limit to what we can achieve.
We care for others. We are honest, ethical and give back to the community.
We balance work and play. Our best work happens when we’re having fun.
We also offer:
- Excellent brand training
- A ‘Rising Stars’ development programme
- Regular 1-1’s and coaching
- Free drinks on shift and partner discounts on branded products and merchandise
- Up to 28 days holiday pro rata (including Bank Holidays)
- A free Employee Assistance Programme, ‘Well Online’ provided by Hospitality Action
- Annual Partner events including a summer festival and the opportunity to attend a Winter Awards ceremony in London.
- Discounts across the group for you, your friends and family including stays in our Point A hotels across the UK