Reception Team Leader

Employer
Queensway
Location
Chelsea, London (Greater)
Salary
£11 per hour plus grats
Closing date
4 May 2021

View more

Sector
Hotel jobs, Hotel Receptionist, Restaurant, Catering & Hospitality jobs, Team Leader
You need to sign in or create an account to save a job.

Job Details

We are looking for a reliable, Reception Team Leader to join our amazing team. As the Reception Team Leader, you will be responsible for carrying out a broad range of FOH duties and administrative tasks, lead by example and work alongside the Reception Manager and team to deliver a fantastic welcome to our guests and members. This is a guest-facing role for someone who is passionate about customer service and driving the guest experience.

Key Job Responsibilities:

  • Welcoming all our guests and members to Sloane Place in a highly professional yet friendly manner
  • Check-ins and check-outs for both Club bedrooms and The Apartments by The Sloane Club
  • Maintain a high level of knowledge which will enhance the guest experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve guest complaints
  • Promoting and providing detailed information regarding all our Sloane Place and The Sloane Club facilities
  • Concierge assistance
  • Excellent guest/member relations
  • Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible

Skills & Experience:

  • Flexible and adaptable
  • Previous experience working within a hotel in a similar role
  • High level of attention to detail
  • Demonstrate strong communication and interpersonal skills
  • An ability to work well under pressure is key, and the ideal candidate should be able to work well both individually and as part of a team
  • Knowledge of programmes e.g. Mews, Millennia, ReviewPro are desirable

Who we are?

Sloane Place is a contemporary and vibrant neighbourhood spot, with a two-floor bar and restaurant, Roof Terrace and links to the historic private members club next door.

Our parent company is Queensway- a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club. Heartfelt, sincere hospitality shapes our past, present and future.

Our parent company is Queensway- a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club. Heartfelt, sincere hospitality shapes our past, present and future.

We also offer:

  • Annual Partner events including a summer festival and the opportunity to attend a Winter Awards ceremony in London.
  • Discounts across the group for you, your friends and family including stays in our hotels across the UK
  • Meals on duty provided
  • Living in accommodation may be available at a discounted rate for the right candidate willing to relocate to the area

Standard 30-Hour contract per week over 5 days to include a mixture of early shifts from 7-3 pm and late shifts from 3-11 pm. This will include weekends on a rota basis.

(There will also be opportunities on a regular basis for additional hours, circa 40 hours per week)

Apply for Reception Team Leader

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:
Do you currently live and work in the UK with all documentation to prove this? required
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on leisure jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert